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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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anup kumar gupta

May 1, 2024

5  out of  5 rating by anup kumar gupta
"Sure, a helping nature and knowledgeable person. I like the way she moved further to help me. I really appreciate it."
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Tom Nash

April 29, 2024

5  out of  5 rating by Tom Nash
"Switching our insurance carrier for the first time in more than 35 years was a bit of a process (physically and mentally), but Lisa was able to help us work through their part with no issues. She was responsive, friendly and professional and answered all of the many questions we had. We chose Michelle Twitchell's office after reading reviews for all of the local offices. We solicited quotes from 5 major insurance carriers and the prices quoted from State Farm were reasonable and saved us money moving from our old carrier. The money savings is obviously a great benefit, but having an excellent customer service experience is also something of great value. Thank you, Lisa!"
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Jim Sobota

April 29, 2024

5  out of  5 rating by Jim Sobota
"Great agency! I work with Lisa who is professional, quick to respond, and most helpful."
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Pedro Vargas

April 25, 2024

5  out of  5 rating by Pedro Vargas
"El servicio y atención de Stefani me hizo decidir en la contratación de mi seguro con State Farm… con toda la paciencia del mundo, me explicó los beneficios y opciones de contratación. Gracias"
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Danielle Vassmer

April 19, 2024

5  out of  5 rating by Danielle Vassmer
"Inez is such a wonderful person and she truly does care about her customers! It was such a pleasure speaking with her!"
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David Shellenberger

April 18, 2024

5  out of  5 rating by David Shellenberger
"I was with Allstate for over 30 years and decided to shop my email with State Farm. Stefani reviewed my policies and saved me significant money and made the switch simple."
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Phyllis Kron

April 17, 2024

5  out of  5 rating by Phyllis Kron
"Great customer service every time we call. Thank you!"
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Alyssa Cardinale

April 16, 2024

5  out of  5 rating by Alyssa Cardinale
"Mariane and everyone there is always so patient, kind & accommodating . Never had a bad experience & have been with their office for years ! Very appreciative of all their help & great communication!"
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Annette Swoger

April 15, 2024

5  out of  5 rating by Annette Swoger
"Provided good customer service and a fair rate for my insurance needs"
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TAMARA MAYNARD

April 12, 2024

5  out of  5 rating by TAMARA MAYNARD
"This office has always been awesome!!!!"
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Pearly Bone

April 12, 2024

5  out of  5 rating by Pearly Bone
"Have had home and car insurance for many years. Good price and support, easy to deal with."
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Naomi Gilbert

April 11, 2024

5  out of  5 rating by Naomi Gilbert
"Soooo professional knowledgeable and helpful. It was a real pleasure to work with them. I will never do business with anyone else!!! Kudos"
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Deven Patel

April 11, 2024

5  out of  5 rating by Deven Patel
"Very good reliable service! I am with this office for almost 15 years for all of my auto, home and business rentals insurance needs."
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Chris Funai

April 10, 2024

5  out of  5 rating by Chris Funai
"Great staff. Very knowledgeable and very responsive and most important great rates."
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Wayne Scharringhausen

April 9, 2024

5  out of  5 rating by Wayne Scharringhausen
"Karen was very helpful in getting me reimbursed for my most recent tow. Very nice and easy to talk to."
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Dennis

April 8, 2024

5  out of  5 rating by Dennis
"Karen S. Was so helpful for providing me what I asked for in a timely manner and corrected the discrepancies."
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Cassandra Keener

April 4, 2024

5  out of  5 rating by Cassandra Keener
"Inez was so helpful and patient with all my questions. I really enjoyed working with her!!"
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Nyasia L

April 2, 2024

5  out of  5 rating by Nyasia L
"Spoke with Inez to add my car to an existing policy and she was extremely helpful and patient with all of my questions!! She gave me a better understanding of the life insurance policy and what I was signing up for. She definitely made the whole process a lot smoother then I thought it would be"
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Mark Gorski

April 1, 2024

5  out of  5 rating by Mark Gorski
"I called the office to change my car insurance and Mariane was very helpful explaining in detail what the changes mean for my policy and the cost. Been with State Farm for approximately 50 years. Always been taken care of."
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Johnna Locke

March 29, 2024

5  out of  5 rating by Johnna Locke
"Best office best staff and I would have any other office I live in Rockford Illinois and I will travel the hour because of the personal care we get there and helpful staff, Inez was wonderful on the phone the other day but you can talk to anyone and get the same service. Thanks Michelle for wonderful staff and service!!!"
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Epic7_ Guy

March 29, 2024

5  out of  5 rating by Epic7_ Guy
"She is a great agent to be with 😊"
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Ash K

March 28, 2024

5  out of  5 rating by Ash K
"Great and blazing fast service from Stephanie H She was patient and thorough on getting my questions answered on my policy. On top of it she was well versed in providing better information on what your plan does. They have my business and will let most of my friends know!"
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Kelli Butts

March 26, 2024

5  out of  5 rating by Kelli Butts
"I just joined the State Farm Family TODAY! I started off working with Lynn a week ago but lost contact due to an emergency on her end. However Lisa picked right up where Lynn left off and the process was very smooth! She was a great help! It looks as though I’ve landed with the right company! Thank you Michelle for your team! Lisa and Lynn thank you for your help!"
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Martin Fletcher

March 26, 2024

5  out of  5 rating by Martin Fletcher
"Very nice experience. Answered all of my concerns."
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Mackenzie

March 25, 2024

5  out of  5 rating by Mackenzie
"I had a great phone call with Mariane. She completed what I asked and answered any questions I had."