State Farm® Insurance Agent Michelle Twitchell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tracey
February 5, 2026
5
out of
5
rating by Tracey
"Always so helpful and nice!"
We responded:
"Thank you, Tracey! I'm happy to hear that you find our team helpful and nice. We’re here to assist you whenever you need us!"
Vinesh Virani
February 4, 2026
5
out of
5
rating by Vinesh Virani
"Excellent service by Steve and he help to understand the policy specially what extra insurance require and what was not necessary to carry in policy I also like that he offer term life insurance with great rate"
Igor Nemirov
February 3, 2026
5
out of
5
rating by Igor Nemirov
"I had an excellent experience with the Michelle Twitchell State Farm Agency in South Barrington, IL. My agent, Karry Tadros, was professional, knowledgeable, and very courteous throughout the entire process. He explained my coverage clearly, followed up to ensure I was satisfied, and made everything easy and stress‑free. I truly appreciate the outstanding service he provided."
Ben Johnson
February 1, 2026
5
out of
5
rating by Ben Johnson
"In my dealings with Matt this past week, he went above and beyond my expectations and walked me through every level of concern/any questions that I had in comparing my previous insurance (GEICO) and State Farm's level of coverage. I would recommend any and all friends/family to check out Michelle Twitchell's team because they not only cut my insurance almost in HALF/6months, but they truly made me feel like family. What could it hurt just giving them a chance to show you what they offer?! You don't have to switch, but I get the feeling they will do everything in their power to earn your business/trust! Ask for Matt Cacheux!"
We responded:
"Thank you, Ben, for sharing your experience! I'm happy to hear that Matt provided exceptional service and helped you with your insurance comparison. It's wonderful to know you felt like family with our team and that we could assist in reducing your insurance costs. We appreciate your recommendation and look forward to helping your friends and family too. If you need anything else, just let us know!"
Johan Riano
January 31, 2026
5
out of
5
rating by Johan Riano
"Matt Cacheux was outstanding, he took the time to explain everything in detail and was able to give me a lot more coverage and save me more than half on my auto policy. I was paying $220 a month for 2 cars. I've done multiple quotes with other companies in the past year and kept getting around the same premium. Matt got both vehicles for $92 per month. On top of that he saved me around $400 on my home policy. It was a no brainer to make the switch and easier than I though. Do yourself a favor and at least let them do a quote for you."
We responded:
"Thank you, Johan! I'm delighted to hear about your positive experience with Matt. It's fantastic that he could provide you with more coverage while significantly reducing your costs. We appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
Rujal Patel
January 26, 2026
5
out of
5
rating by Rujal Patel
"It was good conversation as well as excellent price too."
Bernie Barron
January 26, 2026
5
out of
5
rating by Bernie Barron
"Just called them. Cesar is the best"
We responded:
"Thanks for the kind words, Bernie! We’re happy to hear Karen was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Rosemarie Guerrero
January 23, 2026
5
out of
5
rating by Rosemarie Guerrero
"All the employees are great"
We responded:
"Thank you, Rosemarie, for your fantastic rating! I'm happy to know that you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
Jeff DeBuhr
January 23, 2026
5
out of
5
rating by Jeff DeBuhr
"Everyone Inhave worked with here has been great. Most recently was with Melanie, called with questions and had a return call with info within an hour.."
We responded:
"Thank you, Jeff! I'm happy to hear that Melanie and the rest of our team have been helpful to you. We always aim to provide quick and informative responses. If you have any more questions or need assistance, feel free to reach out anytime!"
Kinjal Shah
January 16, 2026
5
out of
5
rating by Kinjal Shah
"Great experience, very polite. Answered all my questions very patiently."
We responded:
"Thank you, Kinjal! I'm happy to hear you had a great experience with us. Our team is dedicated to providing polite and patient service. If you have any more questions or need assistance, feel free to reach out anytime!"
tina konstatos
January 16, 2026
5
out of
5
rating by tina konstatos
"Always get amazing service from my State Farm agent Michelle Twitchell’s office in Bartlett. I have been with her for 36 years and wouldn’t do business anywhere else. Thank you to her staff, especially Cesar who took care of all my changes in only one call and quickly. His politeness and knowledge in how to take care of my requests and changes made it a very easy process. Thank you Cesar!!"
We responded:
"We love seeing reviews like this, Tina! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Mark Sakaye
January 15, 2026
5
out of
5
rating by Mark Sakaye
"I switched over my auto insurance to SF, saved just over $700 on my 6-month premium compared to my previous provider. Same coverages and deductibles, a no brainer. Worked with Blair, great guy, very responsive, respectable. And he's an Arsenal soccer fan"
We responded:
"Mark, thank you for sharing your experience! I'm happy to hear that switching to us saved you money while keeping the same coverage. Blair is indeed a valuable part of our team, and it's great to know you enjoyed working with him. If you need anything else, feel free to reach out!"
Jenny D
January 14, 2026
5
out of
5
rating by Jenny D
"Michelle is absolutely incredible! She’s extremely helpful, responds quickly, and genuinely cares about her clients. Her dedication to providing exceptional customer service really stands out!!"
We responded:
"Jenny, thank you for your wonderful feedback! I'm happy that Michelle's dedication and quick responses made a positive impact on your experience. We’re always here to assist with any of your insurance needs!"
Elizabeth Friedman
January 13, 2026
5
out of
5
rating by Elizabeth Friedman
"Kat was tremendously helpful to us when a mix-up occurred with our policy (our fault, not hers). She kept in close touch and we got it sorted out. Thanks, Kat!"
We responded:
"Thank you for your review, Elizabeth! I'm happy to hear that Kat was able to assist you effectively with your policy mix-up. Our team is committed to providing excellent service, and it's great to know Kat was there for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Risa Cohen
January 13, 2026
5
out of
5
rating by Risa Cohen
"Had an issue with receptor in husbands car. Resolved by Caesar walking my husband through the process"
We responded:
"Thank you, Risa! I'm glad Caesar was able to assist your husband with the car issue. We appreciate your feedback and are always here to help with any other needs. Let us know if there's anything else we can do for you!"
Brett Newton
January 12, 2026
1
out of
5
rating by Brett Newton
"Horrible. I opted for State Farm after decades with another carrier only to be cancelled a month later. (??) A black mark on my A+ insurance rating. Even after finding new (better) insurance, the SF team could not manage to properly transfer me. I never spoke to the owner Michelle Twitchell - only to slick "phone producers" (out of state?) or office gal, who was curt. Really poor experience. Find an independent broker to get better options over online bots."
We responded:
"Brett, I’m truly sorry to hear about your experience. It’s concerning to learn about the issues you faced with your policy and the communication with our team. I want to ensure we address your concerns and improve our service. Please feel free to reach out directly to our office so we can discuss this further and find a way to make things right. Your feedback is important to us."
Malona Jackson
January 12, 2026
5
out of
5
rating by Malona Jackson
"Larry was very patient and understanding of what I was looking for. Very helpful!"
We responded:
"Malona, it is great to hear Larry provided a patient and helpful experience. We’re glad you felt supported throughout the process, and we’re always available if you need anything moving forward."
Darlene Bennett
January 9, 2026
5
out of
5
rating by Darlene Bennett
"Kat did a great job! Very friendly and really helpful."
We responded:
"Thank you for your feedback, Darlene! I'm happy to hear that Kat provided you with friendly and helpful service. Our team is dedicated to offering the best support possible. If you need anything else, feel free to reach out!"
Lisa Lynch
January 9, 2026
5
out of
5
rating by Lisa Lynch
"Caesar was fantastic!!!!"
We responded:
"Lisa, thank you for your feedback! I'm happy to hear that Caesar provided you with fantastic service. We’re here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
aaron peirick
January 9, 2026
5
out of
5
rating by aaron peirick
"Melanie was very friendly, informed and helpful with my request. Really appreciate the kind service provided."
We responded:
"Thank you, Aaron! I'm happy to hear that Melanie provided you with friendly and informed service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Antoine Mcclinton
January 9, 2026
5
out of
5
rating by Antoine Mcclinton
"It's veen many years since ive had to shop for car insurance too many years , i received a call few times and decision to call back and gald i did both people i talked with were very nice took time to explain asked lots question to make sure i was getting everything i needed covered and with some discounts !! Gald they reached out to me would highly recommend."
We responded:
"Antoine, thank you for sharing your experience! I'm happy to hear that our team was able to assist you with your car insurance needs and provide you with the necessary coverage and discounts. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Juan Carlos Alanis Jr.
January 8, 2026
5
out of
5
rating by Juan Carlos Alanis Jr.
"Kat was super friendly and a great help in helping me set up my insurance. She explained everything thoroughly and made sure I understood everything. Really appreciate her assistance. Great customer service, thanks Kat!"
We responded:
"Thank you, Juan Carlos! I'm happy to hear that Kat provided you with such excellent service and made the process of setting up your insurance smooth and understandable. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Oktawian P. Dudek
January 8, 2026
5
out of
5
rating by Oktawian P. Dudek
"Kat is awesome. She has been helping save money years! Highly recommend"
We responded:
"Thank you, Oktawian, for your fantastic feedback! I'm glad to hear that Kat has been such a great help in saving you money over the years. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Darien Diaz (DaromuX)
January 7, 2026
5
out of
5
rating by Darien Diaz (DaromuX)
"Amazing service, fast and to the point which is something I truly support. A special thanks to Blair. ★★★★★ !"
We responded:
"Thank you so much Darien ! Blair is great . I’m so happy you are happy with us and State Farm !"
Lindsay Nelson
January 3, 2026
5
out of
5
rating by Lindsay Nelson
"Kat at Michelle Twitchell's office was great! Very personable and professional. We saved money switching from our old provider to this office - great way to start the new year! Thanks Kat & Michelle!"