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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michelle A

Michelle A

November 13, 2025

5  out of  5
rating by Michelle A
"I had a great agent he explained and went over my policy with me in detail. He was very courteous and patient with me."
We responded:
"Michelle, thank you for your wonderful feedback! I'm happy to hear that our agent provided detailed explanations and demonstrated patience and courtesy. We’re always here to help with any questions or future needs!"
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Talia Oberling

November 13, 2025

5  out of  5
rating by Talia Oberling
"Steve was incredible! He was very kind, extremely informative, flexible with scheduling calls, and very efficient! We just switched from Geico to State Farm and now have policies for our auto, home and we added a life policy. Steve answered every question and was very patient with me. He was so kind and knowledgable- and I enjoyed our conversations and even learned a lot! We feel like we hit the lottery finding Steve and State Farm (and your agency!) are so lucky to have him! THANKS FOR EVERYTHING, STEVE!!!!"
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N Smith

November 12, 2025

5  out of  5
rating by N Smith
"Worked with Steve to draft a new insurance policy. I am very pleased to have a significantly lower rate with an apples to apple comparison with my current insurer GEICO. Not only did I receive a better monthly: 6 month rate it’s even better because of an added benefit of renters insurance. WOW! I found Steve to be knowledgeable, Personable, and efficient. I would tell anyone give State Farm a call and see if they can give you a better deal on insurance Looking forward to working with Michelle Twitchell’s agency"
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Rita Jeffery

November 6, 2025

5  out of  5
rating by Rita Jeffery
"I had a very excellent sales Very person James .V step-by-step, he walked me through the beacon to set up in my auto . He answered all my questions about homeowner insurance he was very professional I could not ask for a better person to help me, James V I would recommend him to one thank you, James"
We responded:
"Thank you, Rita, for your wonderful feedback! I'm delighted to know that Blair provided you with excellent service and that you're very satisfied with your insurance policy."
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Jacob Hove

November 6, 2025

5  out of  5
rating by Jacob Hove
"Blair was very knowledgeable about what would be best for me situation and had a lot of knowledge about the field. He also helped give pointers on what to avoid for future cars! Couldn’t recommend him more!"
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Lizeth Ortiz

November 6, 2025

5  out of  5
rating by Lizeth Ortiz
"My experience was very client-centered, with my best interests clearly in mind. I was able to lower my rates, add benefits, and never felt rushed throughout the process. I highly recommend Steve — he was approachable, responsive, and easy to reach by both text and phone. I never felt pressured to make a purchase, and even after getting my insurance, I continue to receive excellent support. It’s reassuring to know I have someone I can reach out to whenever I have questions. I definitely recommend Steve with State Farm Insurance!"
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Alfredo Navarro

November 5, 2025

4  out of  5
rating by Alfredo Navarro
"César me dio un trato amable me informó claramente los conceptos de mi póliza y me dio sugerencias para mejorar mi cobertura sin afectar mi presupuesto."
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Jennifer keller

November 5, 2025

5  out of  5
rating by Jennifer keller
"Love working with this team always super helpful and care about their clients!!And jackie was super helpful and prompt when I needed help"
We responded:
"Thank you, Jennifer, for choosing us. We're delighted we could assist with your insurance needs!"
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A D

November 3, 2025

5  out of  5
rating by A D
"Cesar answered all of my questions and concerns very nicely. Wound definitely recommend this agency to anyone."
We responded:
"Thank you, A D! I'm happy to hear that Cesar was able to address all your questions and concerns so well. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
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Phyllis Campagna

November 3, 2025

5  out of  5
rating by Phyllis Campagna
"The agent I worked with, Kat, was efficient, knowledgeable, friendly, and interested in me as a person. Thank you for your helpfulness!"
We responded:
"Thank you, Phyllis! I'm so happy to hear that Kat provided you with such efficient and friendly service. Our team is dedicated to making sure you feel valued and well-informed. If there's anything else we can assist you with, just let us know. Thanks for choosing us!"
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Rosemarie Guerrero

November 2, 2025

5  out of  5
rating by Rosemarie Guerrero
"It was very easy to speak with Cesar and all the employees from this frim"
We responded:
"Thank you, Rosemarie! I'm happy to hear that Cesar and the team made your experience smooth and easy. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Jason Baines

November 1, 2025

5  out of  5
rating by Jason Baines
"My insurance agent was Steve R, he contacted me shortly after I filled out an online quote. He made sure he found me the best car insurance policy available. I was really happy that he allowed me to think about the quote for a few days, and wasn't overly aggressive with making a sale. Lastly, I appreciate that he answers the phone!! Being available means a lot, Thanks Steve! and thanks State Farm, I'm happy to be a part of the family. JB"
We responded:
"Thank you for your review, Jason! I'm glad to hear that Steve provided you with such attentive service and helped you find the right car insurance policy. It's great to know that his approach made you feel comfortable and valued. We appreciate having you as part of our State Farm family. Let us know if there's anything else we can do for you!"
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Francesca Adams

October 28, 2025

5  out of  5
rating by Francesca Adams
"Everyone is extremely helpful & knowledgeable. It's a pleasure doing business."
We responded:
"Thank you, Francesca! I'm happy to hear that you find our team helpful and knowledgeable. It's a pleasure to have you as a valued customer. If you ever need anything, feel free to reach out!"
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Cathy Marcus

October 28, 2025

5  out of  5
rating by Cathy Marcus
"Michelle Twitchell has been my agent and my families for many years. Her staff is always a pleasure to deal with. Always kind and caring about my needs"
We responded:
"Cathy, thank you for your wonderful feedback! I'm so happy to hear that you and your family have had such positive experiences with our team. We truly value your trust and are committed to providing kind and caring service. If you ever need anything, feel free to reach out!"
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Dave Scott

October 28, 2025

4  out of  5
rating by Dave Scott
"Very pleasant"
We responded:
"Thank you for letting us help with your insurance ! "
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Keith Cody

October 28, 2025

5  out of  5
rating by Keith Cody
"Everything went very smooth and I'm very happy"
We responded:
"Thank you, Keith! I'm glad to hear that everything went smoothly and that you're happy with our service. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Gregory Doran

October 28, 2025

5  out of  5
rating by Gregory Doran
"Was in a bind with my registration and Caesar saved my day. Great agent kind and very understanding. Very knowledgeable I enjoyed the conversation"
We responded:
"Thank you for your enthusiastic recommendation, Gregory! I'm thrilled Blair's energy and helpfulness made your experience awesome! We're grateful for your kind words and look forward to assisting you further with your insurance needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Profile photo of Zaid Siddiqui

Zaid Siddiqui

October 28, 2025

5  out of  5
rating by Zaid Siddiqui
"Cesar Casas was great to work with! Needed a quick turnaround time on getting rental insurance and he got back to me the same day and helped me get what I needed!"
We responded:
"Zaid, thank you for your feedback! I'm happy to hear that Cesar provided you with prompt and effective service for your rental insurance needs. Our team is dedicated to ensuring a smooth experience for our customers. If you have any more questions or need further assistance, feel free to reach out!"
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Sue Klaver

October 28, 2025

4  out of  5
rating by Sue Klaver
"I just finished switching to State Farm. The main reason was the agent,Blair. He talked to me about switching 6 months ago,and must have ESP,because I was seriously thinking about leaving my current insurance. I remembered him because he was courteous and so patient explaining everything to me. With all the problems with customer service these days, he stands out. I would highly recommend him to prospective customers. Sue Klaver."
We responded:
"Thank you for your feedback, Sue! I'm glad to hear that Blair made such a positive impression with his courteous and patient service. We appreciate your recommendation and are happy to have you with us at State Farm. If you have any questions or need further assistance, feel free to reach out!"
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Alexis Marckess

October 24, 2025

5  out of  5
rating by Alexis Marckess
"Inez helped me tremendously with my flood claim. She was patient, kind, understanding and informative. The comfort I have received so far has been enormous. Very glad I have Inez and the team to help guide me through this time. Cesar spoke with me about my insurance policies and educated me on my coverage and available options to maximize my dollar. I am very grateful for their expertise and time to help me navigate through my policies."
We responded:
"Alexis, I'm pleased to hear that Inez provided you with tremendous help during your flood claim. Her patience, kindness, and informative guidance are truly appreciated. We're grateful to have Inez and our team supporting you through this challenging time. Thank you for sharing your positive experience! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
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Sue Kenny

October 23, 2025

5  out of  5
rating by Sue Kenny
"Spoke with Kat who was a great help in updating insurance. Very pleasant and easy to work with during this process."
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Afroze Rahman

October 21, 2025

5  out of  5
rating by Afroze Rahman
"Great service I got from Kat , it was easy to work with her and I am happy for the quote I received."
Profile photo of Balakrishna T

Balakrishna T

October 18, 2025

5  out of  5
rating by Balakrishna T
"It was a great pleasure and experience talking to Karry Tadros. He helped me switch from Progressive to State Farm, offered the best advice and answered all my questions patiently and lowered my rates getting me extra coverage as well. Helped me with cancelling the current plan with progressive. He has immense knowledge, detail oriented and patience to deal with customers. Never has such a nice experience with a sales man in the past. I would recommend reaching out to Karry for auto insurance."
We responded:
"Thank you, Balakrishna, for sharing your experience! I'm delighted to hear that Karry provided such excellent service and made your transition to State Farm smooth and beneficial. It's wonderful to know he was able to assist with your needs and offer valuable advice. If you have any more questions or need further assistance, feel free to reach out anytime!"
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William Schumacher

October 18, 2025

5  out of  5
rating by William Schumacher
"Working with Steve was simplicity itself; he made the entire process brief and effortless - I cannot recommend Steve and Michelle’s office more highly!"
We responded:
"Thank you for your review, William! I'm happy to hear that Steve made the process so smooth and easy for you. Our office is committed to providing seamless experiences for our customers. If you need anything else, feel free to reach out!"
Profile photo of Oscar Gomez

Oscar Gomez

October 17, 2025

5  out of  5
rating by Oscar Gomez
"I reached out to Michell Twitchell to set up my car insurance and she was great. Not only got me a good price for my car’s insurance but she also got me a good deal on my home insurance. So glad I found her and I highly recommend her and her staff"
We responded:
"Oscar, thank you for your wonderful feedback! I'm happy to hear that Michelle was able to assist you with both your car and home insurance needs. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"