State Farm® Insurance Agent Michelle Twitchell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Risa Cohen
March 4, 2026
5
out of
5
rating by Risa Cohen
"Had an issue with receptor in husbands car. Resolved by Caesar walking my husband through the process"
We responded:
"Thank you, Risa! I'm glad Caesar was able to assist your husband with the car issue. We appreciate your feedback and are always here to help with any other needs. Let us know if there's anything else we can do for you!"
Tracy Zayia
March 3, 2026
5
out of
5
rating by Tracy Zayia
"Jackie was extremely helpful in sorting out a billing issue! Love this State Farm office! We have been a loyal customer for over 34 years!!!"
We responded:
"Thank you, Tracy! I'm so happy to hear that Jackie was able to assist you with the billing issue. We truly appreciate your loyalty over the past 34 years! If there's anything else we can do for you, just let us know."
Michael Jacobsen
March 3, 2026
5
out of
5
rating by Michael Jacobsen
"I am in the process of changing the name on a home insurance policy. Cesar has been helping me progress through that process. He has been very helpful and patient with me in getting this done. He answers all my questions and provides additional information so I understand what is needed. Thank you Cesar!"
We responded:
"Michael, thank you for your feedback! I'm happy to hear that Cesar has been helpful and patient with you during the process of changing the name on your home insurance policy. Our team is dedicated to providing clear and informative support. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Joseph Toth
March 2, 2026
5
out of
5
rating by Joseph Toth
"Everyone at this office is as nice and helpful as can be, especially Karry, Colin and Jackie. From the very first time I called them initially to transfer our home and auto to State Farm, to adding life insurance, they took the time to listen, and to discuss. Never felt hurried or rushed into things. They take the time and make sure you understand what they're providing, in a very knowledgeable way, and patiently listening to my gibberish to find out what my needs are. Great team they have at this office along with great rates."
We responded:
"Thank you, Joseph, for your wonderful feedback! I'm so happy to hear that Karry, Colin, and Jackie made your experience smooth and informative. Our team is dedicated to ensuring you feel understood and supported every step of the way. If you ever have more questions or need assistance, feel free to reach out!"
Zoya Shevchenko
March 2, 2026
5
out of
5
rating by Zoya Shevchenko
"Blair was patient and very informative!"
We responded:
"Thank you, Zoya! I'm happy to hear that Blair provided you with patient and informative service. Our team is dedicated to offering the best support possible. If you have any more questions or need further assistance, feel free to reach out!"
Robert Shears
March 2, 2026
5
out of
5
rating by Robert Shears
"Bought a new truck and traded the old vehicle. State Farm provided excellent service getting the new vehicle on the policy and the old vehicle removed."
We responded:
"Robert, thank you! We appreciate your trust in us to take care of your insurance policies."
Attreve Brown
March 2, 2026
5
out of
5
rating by Attreve Brown
"Maria was very helpful ,this agent listened to me and also gave great suggestions so for right now it 5 stars"
We responded:
"Thank you, Attreve! I'm happy to hear that Maria provided helpful service and valuable suggestions. We appreciate your 5-star rating and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Gary Cummins
March 2, 2026
4
out of
5
rating by Gary Cummins
"Cesar was very helpful"
We responded:
"Thank you, Gary! I'm glad to hear that Cesar was helpful during your experience. If there's anything else we can assist you with, feel free to reach out!"
Millie Acosta Larsen
February 25, 2026
5
out of
5
rating by Millie Acosta Larsen
"Had a massive flat tire. Called and Jackie was an angel. She immediately recognized the issue, made sure my policy would handle it all. Gave great professional advice as well as personal comfort that all would be handled. And it was! Better than I could have expected all the way to the actual technician that worked on my car which made the fix friendly, quick, and hassle-free. ⭐️⭐️⭐️⭐️⭐️⭐️!!!"
Dito Manavalan
February 25, 2026
5
out of
5
rating by Dito Manavalan
"It was a pleasure and a breeze working with Blair. Very patient and responsive in reviewing and adjusting the quotes to my requirements and satisfaction. Will recommend any day."
We responded:
"Thank you, Dito! I'm happy to hear that Blair made your experience smooth and enjoyable. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Janne McCleery
February 20, 2026
5
out of
5
rating by Janne McCleery
"Quite pleased with our initial experience with Blair at State Farm."
We responded:
"Thank you, Janne! I'm glad to hear that your initial experience with Blair was satisfying. Our team is committed to providing excellent service, and it's wonderful to know we met your expectations. If you have any questions or need further assistance, feel free to reach out anytime!"
Jayson Fleisner
February 18, 2026
5
out of
5
rating by Jayson Fleisner
"Any hiccup and it’s wiped away. Super smooth and easy to work with. My premiums keep going down without a snag on the customer service side of things. Cannot recommend Taylor enough. I sell cars myself and tell anyone in a pinch to call State Farm and ask for her."
Diana Rittberg
February 16, 2026
5
out of
5
rating by Diana Rittberg
"Spoke to Steve. He was very accommodating and friendly."
We responded:
"Thank you for your feedback, Diana! I'm glad to hear that Steve was accommodating and friendly during your interaction. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"
Paula Kopec
February 16, 2026
5
out of
5
rating by Paula Kopec
"Jackie was absolutely incredible. She helped me accomplish the absolute impossible. So many other agents couldn’t help me with my situation but she found a way. Best agent there is. So friendly and super knowledgeable on what she does. I highly recommend her!!! Thanks Jackie!!! What a life saver!! -Alexis"
We responded:
"Alexis, thank you for your wonderful feedback! I'm delighted to hear that Jackie was able to assist you so effectively. Her dedication and expertise truly make a difference. If you ever need anything else, feel free to reach out!"
F Kapasi
February 13, 2026
5
out of
5
rating by F Kapasi
"Thank You Steve, Excellent service , quick response, and very helpful with finding the right coverage. Highly recommended!!"
We responded:
"Thank you! I'm glad to hear that Steve provided you with excellent service and was able to assist you in finding the right coverage. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out"
Mona O’Bryan
February 12, 2026
5
out of
5
rating by Mona O’Bryan
"I worked with Blair. He answered all my questions. He was thorough and I did end up with two policies."
We responded:
"Thank you, Mona! I'm happy to hear that Blair was able to assist you thoroughly and help you with your policies. Your satisfaction is important to us, and we're glad to have you as part of our community. If you have any more questions or need further assistance, feel free to reach out!"
Tracey
February 5, 2026
5
out of
5
rating by Tracey
"Always so helpful and nice!"
We responded:
"Thank you, Tracey! I'm happy to hear that you find our team helpful and nice. We’re here to assist you whenever you need us!"
Vinesh Virani
February 4, 2026
5
out of
5
rating by Vinesh Virani
"Excellent service by Steve and he help to understand the policy specially what extra insurance require and what was not necessary to carry in policy I also like that he offer term life insurance with great rate"
We responded:
"Thank you, Vinesh! I'm happy to hear that Steve provided you with excellent service and helped clarify your policy needs. It's great that you found the term life insurance rates appealing. If you have any more questions or need further assistance, feel free to reach out!"
Igor Nemirov
February 3, 2026
5
out of
5
rating by Igor Nemirov
"I had an excellent experience with the Michelle Twitchell State Farm Agency in South Barrington, IL. My agent, Karry Tadros, was professional, knowledgeable, and very courteous throughout the entire process. He explained my coverage clearly, followed up to ensure I was satisfied, and made everything easy and stress‑free. I truly appreciate the outstanding service he provided."
We responded:
"Thank you, Igor! I'm happy to hear about your excellent experience with our office in South Barrington. Karry Tadros is indeed a valuable part of our team, and I'm glad he provided you with professional and courteous service. We’re always here to make things easy and stress-free for you. Let us know if there's anything else we can assist you with!"
Ben Johnson
February 1, 2026
5
out of
5
rating by Ben Johnson
"In my dealings with Matt this past week, he went above and beyond my expectations and walked me through every level of concern/any questions that I had in comparing my previous insurance (GEICO) and State Farm's level of coverage. I would recommend any and all friends/family to check out Michelle Twitchell's team because they not only cut my insurance almost in HALF/6months, but they truly made me feel like family. What could it hurt just giving them a chance to show you what they offer?! You don't have to switch, but I get the feeling they will do everything in their power to earn your business/trust! Ask for Matt Cacheux!"
We responded:
"Thank you, Ben, for sharing your experience! I'm happy to hear that Matt provided exceptional service and helped you with your insurance comparison. It's wonderful to know you felt like family with our team and that we could assist in reducing your insurance costs. We appreciate your recommendation and look forward to helping your friends and family too. If you need anything else, just let us know!"
Johan Riano
January 31, 2026
5
out of
5
rating by Johan Riano
"Matt Cacheux was outstanding, he took the time to explain everything in detail and was able to give me a lot more coverage and save me more than half on my auto policy. I was paying $220 a month for 2 cars. I've done multiple quotes with other companies in the past year and kept getting around the same premium. Matt got both vehicles for $92 per month. On top of that he saved me around $400 on my home policy. It was a no brainer to make the switch and easier than I though. Do yourself a favor and at least let them do a quote for you."
We responded:
"Thank you, Johan! I'm delighted to hear about your positive experience with Matt. It's fantastic that he could provide you with more coverage while significantly reducing your costs. We appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
Rujal Patel
January 26, 2026
5
out of
5
rating by Rujal Patel
"It was good conversation as well as excellent price too."
Bernie Barron
January 26, 2026
5
out of
5
rating by Bernie Barron
"Just called them. Cesar is the best"
We responded:
"Thanks for the kind words, Bernie! We’re happy to hear Karen was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Jeff DeBuhr
January 23, 2026
5
out of
5
rating by Jeff DeBuhr
"Everyone Inhave worked with here has been great. Most recently was with Melanie, called with questions and had a return call with info within an hour.."
We responded:
"Thank you, Jeff! I'm happy to hear that Melanie and the rest of our team have been helpful to you. We always aim to provide quick and informative responses. If you have any more questions or need assistance, feel free to reach out anytime!"
Kinjal Shah
January 16, 2026
5
out of
5
rating by Kinjal Shah
"Great experience, very polite. Answered all my questions very patiently."
We responded:
"Thank you, Kinjal! I'm happy to hear you had a great experience with us. Our team is dedicated to providing polite and patient service. If you have any more questions or need assistance, feel free to reach out anytime!"