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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Aug Air

June 2, 2023

5  out of  5 rating by Aug Air
"Mariane was great to work with. Had a small insurance issue and she took care of it right away! This team always does a great job!"


May 25, 2023

5  out of  5 rating by BartlettDan
"My last experience did not go all that well. I contacted Michelle and expressed how I felt. After speaking to Michelle I felt my concerns were addressed. Today, I had the pleasure of talking to Karen Sampieri. Karen was very patient with this old-timer. She answered all of my questions and helped me change how we pay for our home owners insurance. Karen is now my go-to person at State Farm. Michelle is lucky to have Karen on her staff."

Ceccelia Garcia

May 25, 2023

5  out of  5 rating by Ceccelia Garcia
"They always help me whenever I have a question or need help looking for cheap rates. everyone is so friendly and helpful."

Marlene Lilja

May 25, 2023

5  out of  5 rating by Marlene Lilja
"Sharon was very helpful. She’s very knowledgeable in her job and I’m happy with my premiums"

Krishia Martinez (Krish)

May 23, 2023

5  out of  5 rating by Krishia Martinez (Krish)
"Sharon Gilliam went above and beyond! She was really helpful and she made sure that we got the best deal out of the renter's insurance. She also made sure that all the information on our renter's insurance is correct. Thank you, Sharon!!"

Robert Lutz

May 18, 2023

5  out of  5 rating by Robert Lutz
"I was very Impressed with the way miss Gillian. Presented herself trying to help me get car insurance and. Home rentals insurance she was very thorough very pleasant to talk to. And very helpful She took time with She took time with me to help me understand everything through. She is a very good asset to any company that she works for. State farm is lucky to have if michelle and sharon gilligan Working for them."

Ricky Adan

May 17, 2023

5  out of  5 rating by Ricky Adan
"Lisa was great! She found the best bang for my buck and had me out the door quick and efficiently! The whole office is great and everyone is always in a great mood! Definitely feels like home"

Kyle Montgomery

May 16, 2023

5  out of  5 rating by Kyle Montgomery
"Micki Lahr helped me navigate the purchasing of new insurance after moving to Chicago. She was very friendly, professional and knowledgeable. I couldn't recommend more highly."

EdgeTech Solutions

May 9, 2023

5  out of  5 rating by EdgeTech Solutions
"Karen helped me with my insurance needs. Was very knowledgeable, polite and responsive"

Lynette Campell-Stowers

May 6, 2023

5  out of  5 rating by Lynette Campell-Stowers
"I had the pleasure of getting a call from Sharon Gilliam from Sate Farm and she was so comfortable to work with. Our call got disconnected and she waited a minute and called me back and we continued with the call. I ended up purchasing a policy mostly because of her professional attitude and she was always straight forward with me. I would HIGHLY recommend this company for insurance needs 😊"

Yang Su

May 5, 2023

5  out of  5 rating by Yang Su
"Great service! I have been a customer for a decade. This office is very easy to connect. No robot no wait. I am connected to a human person immediately every time I call and they never put me on hold. Insurance just needs to be there whenever you need it. State Farm does that! I couldn’t be happier!"

Nicholas Beltz

May 1, 2023

5  out of  5 rating by Nicholas Beltz
"Amazing customer service."


April 28, 2023

5  out of  5 rating by PAm E
"I’m not always easy to deal with, but Marianne from the office took a deep breath and solved all my problems. She went above and beyond what they are required to do as agents and made sure my claim was taken care of."

Jim Oddo

April 26, 2023

5  out of  5 rating by Jim Oddo
"My auto, home and umbrella policies are due for renewal with another insurance company. It has been several years since I got competitive quotes so I decided this was the year since my rates have been steadily increasing. I received a mailer from the Michelle Twitchell agency and decided to give them an opportunity to quote. I had State Farm insurance in the past before switching due to rate increases. Micki responded to my inquiry and she has been great to deal with. Very polite and patient with my barrage of questions and very responsive, sometimes answering emails within a few minutes. After reviewing quotes from 3 different companies I decided to switch back to State Farm with the Twitchell agency. I will save a good deal of money. I recommend giving Micki and Michelle an opportunity to provide a quote if you are insurance shopping."

Rosalie Rosch

April 24, 2023

5  out of  5 rating by Rosalie Rosch
"Mariane Minamoto was very knowledgeable and very helpful when we went over my policy. Highly recommend this State Farm office!"

A Chronic Tale

April 21, 2023

5  out of  5 rating by A Chronic Tale
"Always extremely helpful. Very knowledgeable. Professional and a thrill to work with"

Jeff Petro

April 19, 2023

5  out of  5 rating by Jeff Petro
"So very helpful with making payments via their office and extremely quick to get quotes for variations to my auto and home policies."

Dan Welker

April 14, 2023

5  out of  5 rating by Dan Welker
"Great service and very helpful"

dustin gilliam

March 31, 2023

5  out of  5 rating by dustin gilliam
"Sharon Gilliam was very sweet and very professional and was very patient and great customer service in giving me a quote and discussing options I'm thinking and deciding if I'm gunna switch . But definitely thinking more on it after chatting with her . 3-28-23"

Nathan Shelby Daniels

March 29, 2023

5  out of  5 rating by Nathan Shelby Daniels
"Micki was very responsive to both the customer and to us as the Lender. Professional and easy to work with."

Colleen Gaynor

March 28, 2023

5  out of  5 rating by Colleen Gaynor
"I needed assistance getting home owners insurance and Arth Bhatiya of the State Farm Bartlett office was very quick to send me a quote, which I accepted the same day. Very attentive service!"

Tim Bui

March 24, 2023

5  out of  5 rating by Tim Bui
"Arth has been a great agent in assisting me setting up new policy. I could not ask for a better service. Highly recommended Michelle agency and her team!"

Seth Hauser

March 23, 2023

5  out of  5 rating by Seth Hauser
"Dealing with this Micki and this office has been a great experience! I had a policy with a tiny green lizard-based car insurance competitor for nearly 20 years, but they raised their rates tremendously in 2023. Micki was able to save me a ton of money on my policy by switching to State Farm (and it didn't even take 15 minutes!). I would definitely recommend her and Michelle's office if you are looking for professionalism, courtesy, and great savings! Thanks Micki!"

Tony Leva

March 23, 2023

5  out of  5 rating by Tony Leva
"Michelle has had my business for over 20 years now. There's a reason for that. Her office and staff are always friendly and helpful and accommodating. Definitely check them out."

Steven Herff

March 22, 2023

5  out of  5 rating by Steven Herff
"Got a notification from the state asking for insurance verification I called and talked to Lisa, she was great, knew exactly what to do …. Polite and Professional!"