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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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san b

December 19, 2025

5  out of  5
rating by san b
"Kat helped to get the decent quote and get thorough the policy quickly."
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Cameron Berry

December 17, 2025

5  out of  5
rating by Cameron Berry
"Never had a better experience dealing with insurance agents. Kat was very personable and got me exactly what I wanted. A FAIRLY PRICED POLICY thanks kat"
We responded:
"Thank you, Cameron! I'm happy to hear that Kat provided you with such a great experience and helped you find the right policy. We appreciate your feedback and are always here to assist with any future needs. Thanks for choosing us!"
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Brian S

December 16, 2025

5  out of  5
rating by Brian S
"I’ve used Michelle for well over a decade now, I have always had great service and assistance when needed. Highly recommended. Melanie has been particularly helpful as well. Thank you!"
We responded:
"Thank you, Brian! I'm happy to know that you've consistently received great service over the years. Melanie and the rest of our team are dedicated to providing the best assistance possible. We appreciate your recommendation! If you ever need anything else, feel free to reach out."
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Alfredo Castro

December 16, 2025

5  out of  5
rating by Alfredo Castro
"Cesar Casas, was very kind very professional. I went to State Farm 6 months ago, and when I walked in today he greeted me, and remembered my name! I felt very welcomed and special!"
We responded:
"Thank you for your feedback, Alfredo! I'm happy to hear that Cesar made you feel welcomed and remembered your name. Our team is dedicated to providing a personal touch, and it's great to know Cesar delivered that experience. If you need anything else, feel free to reach out!"
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Thelma Ochoa

December 16, 2025

5  out of  5
rating by Thelma Ochoa
"The agent is very helpful and prompt , her name name is Jackie"
We responded:
"Thelma, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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jerry dorsey

December 16, 2025

4  out of  5
rating by jerry dorsey
"Kate was very helpful with getting me the policy. I was looking for having it set up and saving me a little money at the time thanks."
We responded:
"Thank you for your feedback, Jerry! I'm glad to hear that Kate was able to assist you with setting up your policy and help you save some money. If you have any more questions or need further assistance, feel free to reach out anytime!"
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CandB Brown

December 11, 2025

5  out of  5
rating by CandB Brown
"Steve and the team are awesome! The premium came in cheaper than we had spoke about the first time after making some adjustments."
We responded:
"CandB Brown, thank you for your fantastic feedback! I'm glad to hear that Steve and the team were able to provide a solution that worked well for you. We appreciate your trust in us and are always here to help with any insurance needs you might have. Let us know if there's anything else we can do for you!"
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Carmela Martys

December 9, 2025

5  out of  5
rating by Carmela Martys
"Always so helpful and responsive ❤️❤️ thank you, Melanie for Your prompt response and service"
We responded:
"Thank you, Carmela! I'm happy to hear that Melanie provided you with helpful and responsive service. Your satisfaction is important to us. If you need anything else, feel free to reach out!"
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Laurie Aubuchon

December 9, 2025

5  out of  5
rating by Laurie Aubuchon
"Matt is very personable and responded quickly to my questions and follow up was great as well. Melanie was great in helping with new vehicle and checking into best pricing- very personable"
We responded:
"Thank you for the wonderful review, Laurie! Matt is a fantastic asset to our team, and we’re happy to hear he was able to help you with your insurance needs."
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N Smith

December 8, 2025

5  out of  5
rating by N Smith
"Worked with Steve to draft a new insurance policy. I am very pleased to have a significantly lower rate with an apples to apple comparison with my current insurer GEICO. Not only did I receive a better monthly: 6 month rate it’s even better because of an added benefit of renters insurance. WOW! I found Steve to be knowledgeable, Personable, and efficient. I would tell anyone give State Farm a call and see if they can give you a better deal on insurance Looking forward to working with Michelle Twitchell’s agency"
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Anita Tockey

December 4, 2025

5  out of  5
rating by Anita Tockey
"Great service, great price. Highly recommend"
We responded:
"Thank you, Anita! I'm happy you found our service and pricing to your satisfaction. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Saban Cavkusic

December 4, 2025

5  out of  5
rating by Saban Cavkusic
"Great experience everything worked well from first call very helpful and very knowledgeable. Would highly recommend this business"
We responded:
"Thank you, Saban! I'm happy to hear you had a great experience with us. Your recommendation means a lot, and I'm glad our team could assist you effectively. If you need anything else, feel free to reach out!"
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Matthias Anisiobi

December 3, 2025

5  out of  5
rating by Matthias Anisiobi
"I had a great experience discussing my homeowner's insurance with Kat at Mitchell Twichell-State Farm Insurance Agency. She explained everything to the last detail. Thanks Kat!"
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Calvester Torrence

November 26, 2025

5  out of  5
rating by Calvester Torrence
"Michelle does a great job the whole team knows how to give top tier customer service!!! Trustworthy and Honest always."
We responded:
"Thank you so much !! They are a great team and always here to help !!"
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Paula tester

November 25, 2025

5  out of  5
rating by Paula tester
"I recently inquired about reducing costs for the products I purchased through State Farm hoping to find the most affordable option for my family. Cesar in Michelle's office was extremely helpful, patient, kind, professional and persistent (as I have a busy work day, he had to play phone tag with me a few times). I was very happy with the results of his efforts which have ensured I can insure my family property affordably."
We responded:
"Thank you for your review, Paula! I'm glad to hear that Cesar was able to assist you effectively and help find a cost-effective solution for your family's insurance needs. It's wonderful to know that his dedication made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Claude Erlewein

November 25, 2025

5  out of  5
rating by Claude Erlewein
"Had a great experience with Steve, he was able to save me $1000 per year between my homeowners and auto insurance. Was a nice and easy process. Highly recommended!!"
We responded:
"Claude, thank you for sharing your experience! I'm happy to hear that Steve was able to assist you in saving on your insurance. It's wonderful to know the process was smooth for you. If you need anything else, just let us know!"
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Maria Batka

November 24, 2025

5  out of  5
rating by Maria Batka
"Colin is a pleasure to speak with...very friendly and helpful... Everyone I've dealt with at michelle twitches office was always very helpful and friendly.... Colin was very, very helpful...excellent mannerism and personality....very good at what hes doing...hope i can always speak with him!!"
We responded:
"Thank you, Maria, for sharing your experience! I'm glad to hear that Colin and the rest of our team have been friendly and helpful. We truly appreciate your kind words and are here to assist you with any future needs. Feel free to reach out anytime!"
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Magdalena Szlapczynski

November 18, 2025

5  out of  5
rating by Magdalena Szlapczynski
"Thank you for a very helpful service from Cesar Cesas. Very professional and patient. Highly recommended!"
We responded:
"Thank you, Magdalena, for your wonderful feedback! I'm glad Cesar provided you with professional and patient service. We appreciate your recommendation and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Michelle A

November 13, 2025

5  out of  5
rating by Michelle A
"I had a great agent he explained and went over my policy with me in detail. He was very courteous and patient with me."
We responded:
"Michelle, thank you for your wonderful feedback! I'm happy to hear that our agent provided detailed explanations and demonstrated patience and courtesy. We’re always here to help with any questions or future needs!"
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Talia Oberling

November 13, 2025

5  out of  5
rating by Talia Oberling
"Steve was incredible! He was very kind, extremely informative, flexible with scheduling calls, and very efficient! We just switched from Geico to State Farm and now have policies for our auto, home and we added a life policy. Steve answered every question and was very patient with me. He was so kind and knowledgable- and I enjoyed our conversations and even learned a lot! We feel like we hit the lottery finding Steve and State Farm (and your agency!) are so lucky to have him! THANKS FOR EVERYTHING, STEVE!!!!"
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Rita Jeffery

November 6, 2025

5  out of  5
rating by Rita Jeffery
"I had a very excellent sales Very person James .V step-by-step, he walked me through the beacon to set up in my auto . He answered all my questions about homeowner insurance he was very professional I could not ask for a better person to help me, James V I would recommend him to one thank you, James"
We responded:
"Thank you, Rita, for your wonderful feedback! I'm delighted to know that Blair provided you with excellent service and that you're very satisfied with your insurance policy."
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Jacob Hove

November 6, 2025

5  out of  5
rating by Jacob Hove
"Blair was very knowledgeable about what would be best for me situation and had a lot of knowledge about the field. He also helped give pointers on what to avoid for future cars! Couldn’t recommend him more!"
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Lizeth Ortiz

November 6, 2025

5  out of  5
rating by Lizeth Ortiz
"My experience was very client-centered, with my best interests clearly in mind. I was able to lower my rates, add benefits, and never felt rushed throughout the process. I highly recommend Steve — he was approachable, responsive, and easy to reach by both text and phone. I never felt pressured to make a purchase, and even after getting my insurance, I continue to receive excellent support. It’s reassuring to know I have someone I can reach out to whenever I have questions. I definitely recommend Steve with State Farm Insurance!"
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Alfredo Navarro

November 5, 2025

4  out of  5
rating by Alfredo Navarro
"César me dio un trato amable me informó claramente los conceptos de mi póliza y me dio sugerencias para mejorar mi cobertura sin afectar mi presupuesto."
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Jennifer keller

November 5, 2025

5  out of  5
rating by Jennifer keller
"Love working with this team always super helpful and care about their clients!!And jackie was super helpful and prompt when I needed help"
We responded:
"Thank you, Jennifer, for choosing us. We're delighted we could assist with your insurance needs!"