Reviews
State Farm® Agent Michelle Twitchell
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
bashar abdullah
October 23, 2026
"Kat novack was great person to work with my insurance needs was easy and quick to communicate and clarify and fix any issue"
"Thank you, Bashar! I'm glad to hear that Kat was able to make your experience smooth and efficient. It's great to know she could assist with your insurance needs so effectively. We're always happy to help if anything comes up."
Robs da Connect
October 23, 2026
"Thank you for your service ! Best one in the business ! I appriciate the time you took to help me and my family out"
"Thank you, Rob! I'm happy to hear that you and your family felt well taken care of. Your appreciation means a lot to us. Let us know if we can help with anything else!"
TAMARA MAYNARD
October 23, 2026
"This office has always been awesome!!!!"
"We are overjoyed by reviews like this, Tamara! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years! - Michelle Twitchell - State Farm Insurance Agent"
Ida Schneider
October 20, 2026
"Colin is pleasant, polite, and professional. Thanks for your assistance"
"Ida, thank you for your wonderful feedback! I'm glad to hear that Lisa was patient, professional, and prompt in assisting you. We appreciate your kind words and are here to help with any further needs.
- Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
John Bechle
October 19, 2026
"Awesome service and very affordable insurance."
"Thank you, John! I'm happy to hear you found our service awesome and our insurance affordable. We’re committed to providing great value and service. Let us know if you need anything else!"
Victor Vergara
October 16, 2026
"Kat was extremely helpful in discussing policy's and options that are very beneficial to me. Options that i didn’t even knew existed i highly recommend Kat she took the time to reallly get to know me and to educate me on coverages. Thank you so much Kat"
"Victor, thank you for taking the time to leave us a review! I'm happy to hear that Kat was able to assist you with your policy options and provide valuable insights. We appreciate your recommendation and are glad to have you as part of our office family. Let us know if we can help with anything else!"
Bob Cooprider
October 15, 2026
"Friendly and yet very professional and courteous service. The people know what they’re talking about."
"Thank you, Bob, for taking the time to leave us a review! I'm happy to hear that you found our service both friendly and professional. We always strive to provide knowledgeable assistance. Let us know if we can help with anything else!"
Marlene Giliana
October 15, 2026
"I just wanted to say that besides being happy I have insurance on my car yay lol , most of all I wanted to say thank you kat you were awesome you took your time and explained everything to me and was very nice & professional 💯,thx again KAT shout out to you 🫵🏼💯❤️..."
"Thank you, Marlene, for taking the time to leave us a review! I'm glad to hear that Kat was able to provide you with such a positive experience. It's great to know you felt well-informed and appreciated her professionalism. We're here for you, so feel free to reach out if you need anything else!"
David Antusas
October 14, 2026
"Had a great experience with Kat today on all my policies , she was great at explaining everything and helping me out on my policies. I would totally recommend her to anyone. Keep up the great work."
"David, thank you for taking the time to leave us a review! I'm happy to hear that Kat was able to assist you with your policies and provide clear explanations. We appreciate your recommendation and will continue to work hard to provide great service. Feel free to reach out if you need anything else!"
Abid Ali Mohammed
October 14, 2026
"I had a great experience speaking with Karry. He took the time to explain everything clearly and helped me find the best options tailored to my needs. Highly recommend working with him!"
"Thank you, Abid Ali Mohammed! I'm happy to hear that Karry was able to provide you with a great experience and help you find the right options. We appreciate your recommendation and are here if you need anything else!"
Becky Williams
October 13, 2026
"State farm was very fast about getting your quote the people are very nice Collin, Steve and Michelle anyone there would love to help you."
"Thank you, Becky! I'm happy to know that we were able to provide you with a quick quote and that you found our team friendly. We always strive to offer the best service possible. Don't hesitate to reach out if you need anything!"
Dorothy Dada
October 13, 2026
"Steve was very helpful. Answered all my concerns."
Charisse Breaux
October 13, 2026
"Michelle and her State Farm team has been outstanding with business & customer service since day one. They always welling to help you the minute you call & they pick up the phone. Extremely friendly... very helpful."
"Charisse, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our team from the start. We always aim to be friendly and helpful whenever you reach out. Feel free to reach out if you need anything else!"
Walter Becker
October 13, 2026
"Switched over to State Farm. Blair was awesome! answered my questions and listened to me. I'm going to recommend him to anyone that asked me or is thinking about changing companies. Thanks Blair
Just an add had an accident and had to get another vehicle increasing my coverage and was totally surprised but delighted by the service and price of the new policy. Thank you again."
"Walter, thank you for taking the time to leave us a review! I'm happy to hear that Blair was able to answer your questions and provide the support you needed. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
Nikolay Karchev
October 12, 2026
"I needed Certificate of Insurance for my business and also bonding. I never did bonding before and I talked wiith Colin. He explained me everything fluently and professional. I provided the information and the end of the day I got everything done. Thank you Colin for your help!"
"Thank you for your review, Nikolay! I'm happy to hear that Colin was able to assist you with your Certificate of Insurance and bonding needs. It's great to know that you had a smooth experience. If you need anything else, feel free to reach out!"
Emma Kerr
October 12, 2026
"Sherill took the time necessary to make sure I understood all of the ins and outs of my policies. We were able to make changes for better coverage and get everything applied immediately. I definitely feel more confident in my coverages!"
"Emma, thank you for taking the time to leave us a review! I'm happy to hear that Sherrill was able to help you understand your policies and make the necessary changes for better coverage. It's great to know you feel more confident now. We're always here if you need anything else!"
Youliana Kaneva
October 12, 2026
"Kat provide excellent service, we were on the phone for just few minutes and all the changes in my policy were done professionally and fast. Thank you!"
"Youliana, thank you for taking the time to leave us a review! I'm happy to hear that Kat was able to assist you quickly and professionally with your policy changes. We appreciate your feedback and support. Let us know if we can help with anything else!"
Nicole Fabert
October 9, 2026
"I spoke with Maria and she was so so sweet and understanding, and explained things to me when I needed extra explanation. I recommend her for sure"
"Thank you, Nicole! I'm happy to hear that Maria was able to assist you with such care and clarity. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
Rosemarie Guerrero
October 9, 2026
"All the employees are great"
"Thank you, Rosemarie, for your fantastic rating! I'm happy to know that you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
Regina Pietrzak
October 6, 2026
"Melanie was very helpful in helping me with my policy. She walked me through everything and handled the situation over the phone with professionalism. Thank you so much!"
"Regina, thank you for taking the time to leave us a review! I'm happy to hear that Melanie was able to assist you with your policy and provide the support you needed. We appreciate your kind words and are always here to help. Feel free to reach out if you need anything else!"
Penny Kovarik
October 6, 2026
"Kat is very knowledgeable, helpful and pleasant to deal with. She is easy to talk with and asked the appropriate questions to ensure that I have the proper policies and coverage I need (home, auto). She is friendly and goes above and beyond. She is a pleasure to speak with. Pk"
"Thank you for your review, Penny! I'm glad to hear that Kat provided you with such a positive experience and helped you find the right coverage for your needs. We appreciate your kind words and are happy to have you as part of our office family. Let us know if we can help with anything else!"
Ken Gilski
October 5, 2026
"Easily making changes to my auto policy"
"Ken, thank you for taking the time to leave us a review! I'm happy to hear that making changes to your policy was a smooth process. We're here to make things easy for you. Let us know if we can help with anything else!"
Joseph Ikeakhe
October 2, 2026
"Michelle has been taking care of all my insurance issues for the past 13 years or more. I and my wife are both happy Michelle and her coworkers.
Joseph"
"Thank you for the five-star rating, Joseph! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
Nancye Bizeau-Luchesi
October 1, 2026
"A longtime friend of mine's husband unexpectedly passed away. As we were discussing Insurance policies, Nickoli called from the State Farm office...after reviewing her homeowners and multiple car policies...he was able to save her $3189 per year!! Super personable and fantastically knowledgeable, thank you Nickoli!!"
"Nancye, thank you for taking the time to leave us a review! I'm really happy to hear that Nickoli was able to help your friend during such a difficult time and make a positive impact by saving her money. We appreciate your kind words about his personable and knowledgeable service. We're always here if you need anything else!"
Dan Gibson
October 1, 2026
"Provided insurance for my parents for 40+ years. Now, went above and beyond when one of them passed to make sure the relationship and future of my own growing family is just as protected as my parents assets throughout their relationship. No wonder they never left looking for another insurance company!"
"Thank you, Dan! I'm truly grateful for your kind words and for sharing your family's long-standing relationship with us. It's important to us to provide the same level of care and protection for your family as we did for your parents. We're here for you, so feel free to reach out if you need anything else!"