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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gisele Cruz

Gisele Cruz

June 25, 2025

5  out of  5
rating by Gisele Cruz
"I have talked with James a few times now. He’s very professional and answers all my questions and concerns. I will ask for him every time. BTW. Happy Birthday James. Thank you James"
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Bob Musky

June 24, 2025

5  out of  5
rating by Bob Musky
"Cesar is truly great to work with. He’s always helpful, easy to reach, and takes the time to explain everything clearly. I really appreciate how smooth and stress-free he’s made the insurance process. Thank you, Cesar"
We responded:
"Thank you so much Bob for letting us know you are happy ! Cesar is great to work with . Take care "
Profile photo of Andrew Leuzzi

Andrew Leuzzi

June 23, 2025

5  out of  5
rating by Andrew Leuzzi
"Excellent customer service. Courtney was great to work with. I highly recommend working with Michelle Twitchell and her team."
We responded:
"I am so glad that you are happy with Courtney. We appreciate you letting us take care of your insurance needs. Please let us know if we can do anything else."
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Greg Sayad

June 20, 2025

5  out of  5
rating by Greg Sayad
"Melanie helped me today when I came into their office. Very friendly and great service! She helped me get started with the Drive Safe and Save app!"
We responded:
"Greg, thank you for the fantastic rating! I'm happy to know you had a positive experience with our office. If you ever need assistance or have any questions, we're here to help! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Profile photo of Edith Gonzalez

Edith Gonzalez

June 20, 2025

5  out of  5
rating by Edith Gonzalez
"Melanie was a great help! She review my account and was able to help me reduce my monthly payment and save. Thank you!"
We responded:
"I’m so glad you are happy ! Melanie is very knowledgeable and always wants to help !"
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Hailey Thomas

June 19, 2025

5  out of  5
rating by Hailey Thomas
"Blair was very personable and knowledgeable."
We responded:
"Thank you Hailey !! "
Profile photo of Susan Peplow

Susan Peplow

June 18, 2025

5  out of  5
rating by Susan Peplow
"Steve was very helpful and was able to get us homeowners & auto for much lower cost."
We responded:
"Susan I’m so happy we were able to help ! Thank you for the 5-star review "
Profile photo of Tim Binning Team (RE/MAX All Pro Illinois)

Tim Binning Team (RE/MAX All Pro Illinois)

June 14, 2025

5  out of  5
rating by Tim Binning Team (RE/MAX All Pro Illinois)
"Michelle and her team are always friendly, professional, and responsive! Very easy and great to deal with!"
We responded:
"Thank you Tim !! It’s always great to work with you and your Team ! Happy Fathers Day !"
Profile photo of Carol Roebke

Carol Roebke

June 14, 2025

5  out of  5
rating by Carol Roebke
"James is an asset to your agency , Respectful, helpful polite and better than Jake If it wasn't for him I would have and have been looking other places because of past service. Move over Jake, JAmes is in the house. Glad your here I'm a long customer Have been in customer service for 69years Customer is paramount in any business, Referrals are a great part of business. Thank you James V"
We responded:
"Thank you Carol !! He is our Jake !:-)"
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david holdener

June 13, 2025

5  out of  5
rating by david holdener
"Knowledgeable, credible, accurate and don't waste your time."
We responded:
"I appreciate the positive review David !! Thank you !"
Profile photo of Dawn Peltier

Dawn Peltier

June 12, 2025

5  out of  5
rating by Dawn Peltier
"Very happy with the whole process of switching insurance over. Replied quickly and had all answers right away. Took 10 minutes to get set up with new coverage and now I'm saving 700+ for better coverage than what I had prior"
We responded:
"Welcome to our agency Dawn ! Thank you for the positive review !! "
Profile photo of Greg Hale

Greg Hale

June 11, 2025

5  out of  5
rating by Greg Hale
"I talk to Cesar.. really nice guy..thanks for the help buddy!!"
We responded:
"Thanks Greg ! He is awesome!! Take Care !"
Profile photo of latoya greer

latoya greer

June 10, 2025

5  out of  5
rating by latoya greer
"This isn’t my first time with State Farm so I know they give good service. But this is my first time dealing with Steve and he’s awesome. He was very helpful and attentive to whatever I needed. He also was great with follow-up and follow through. Contact him for any of your insurance needs when using this office."
We responded:
"I appreciate you Latoya . I’m really glad you are happy !"
Profile photo of Wanda Epps

Wanda Epps

June 10, 2025

5  out of  5
rating by Wanda Epps
"James V., Agent was welcoming and patient in regards, to assisting with our vehicles, homeowners and Life insurance questions and transactions. Thanks for the great service!"
We responded:
"Thanks for the kind words, Wanda! We’re happy to hear Lisa was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Profile photo of Tyiesha Drane

Tyiesha Drane

June 10, 2025

5  out of  5
rating by Tyiesha Drane
"Great service great prices received new policy set up less then an hour"
We responded:
"Thank you !! "
Profile photo of Patsy Phillips

Patsy Phillips

June 6, 2025

5  out of  5
rating by Patsy Phillips
"One of the agents from Michelle twitchell's Farm Insurance Agency, Steve, contacted me regarding my policies for auto and home. I was very pleased with the communication that was presented to me and all questions were answered without any doubts. I am pleased to transfer my auto and home insurance policies to State Farm. Steve was a very polite and considerate man and help me to get my policies in order and made sure that I understand all aspects of the contracts. I would be more than proud to refer them to anyone that has questions about changing Insurance programs. Thank you so much for your help. Patsy Phillips"
We responded:
"I’m so glad you are happy with our service ! I appreciate you taking the time to let us know ! "
Profile photo of John Youngs

John Youngs

June 5, 2025

5  out of  5
rating by John Youngs
"Great experience with this agency. Blair was very knowledgeable he was able to answer and explain everything I asked of him. He was very polite, up beat and pleasent to work with. They were able to save me quite a bit of money on all my insurance needs. Give them a call fir all your insurance needs."
We responded:
"Thanks so much John!!"
Profile photo of Blue Sapphire

Blue Sapphire

June 4, 2025

5  out of  5
rating by Blue Sapphire
"Blair did an amazing job helping me today! He was positive, detailed and very helpful. I would highly recommend him. I looking forward to working with him in the near future."
We responded:
"Thank you so much for your review ! We appreciate it !!"
Profile photo of Heather Jenson

Heather Jenson

June 3, 2025

5  out of  5
rating by Heather Jenson
"I worked with Blair and he was very nice. He explained everything in detail and helped me get a great rate. I was with my last insurance agency since 2017 and my rate increased each renewal. Blair got my rate lower than it's ever been. Thank you!!"
We responded:
"I’m so glad we were able to help you . Thank you for the 5 stars !"
Profile photo of Ida Schneider

Ida Schneider

June 2, 2025

5  out of  5
rating by Ida Schneider
"Cesar is pleasant, polite, and professional. Thanks for your assistance"
We responded:
"Ida, thank you for your wonderful feedback! I'm glad to hear that Lisa was patient, professional, and prompt in assisting you. We appreciate your kind words and are here to help with any further needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Profile photo of Erika McPhail

Erika McPhail

June 2, 2025

5  out of  5
rating by Erika McPhail
"Great people. My phone experience was quick and easy. I told him exactly what I was looking for a he set me up with an awesome deal for my car and home owners insurance. I will be checking back in about pet insurance also. I highly recommend this office."
We responded:
"Thank you Erika !! I really appreciate the positive review ! I look forward to working with you !"
Profile photo of JAMES SIMMONS

JAMES SIMMONS

May 30, 2025

5  out of  5
rating by JAMES SIMMONS
"I was very pleased with the service and their knowledge of the insurance business Blair was extremely helpful he kept me updated on the complete process thank you !"
We responded:
"Thanks James !! We look forward to helping you with your insurance needs ."
Profile photo of Lynn Borchert

Lynn Borchert

May 30, 2025

5  out of  5
rating by Lynn Borchert
"Blair must of talked with me ten different times. He was very patient. Great customer service!!!"
We responded:
"That’s awesome!! I’m so glad we could help ! Thanks Lynn!"
Profile photo of Donna Schoemer

Donna Schoemer

May 29, 2025

5  out of  5
rating by Donna Schoemer
"Just signed up with State Farm. Blair was great. Really helped me get the best prices for my vehicle and home insurance. Would definitely recommend"
We responded:
"Thanks Donna !! "
Profile photo of Calvester Torrence

Calvester Torrence

May 28, 2025

5  out of  5
rating by Calvester Torrence
"Colin is alwaysbeen great at her job answering all my questions and phone calls quickly .. Thanks for your great customer service!!! Highly recommend to everyone"
We responded:
"Calvester, thank you for leaving us a review! Sophia is truly an asset to our team, dedicated to providing top-notch service to our valued customers like you. Thank you for letting us be your good neighbor!"