State Farm® Insurance Agent Michelle Twitchell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
A D
November 3, 2025
5
out of
5
rating by A D
"Cesar answered all of my questions and concerns very nicely. Wound definitely recommend this agency to anyone."
We responded:
"Thank you, A D! I'm happy to hear that Cesar was able to address all your questions and concerns so well. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
Phyllis Campagna
November 3, 2025
5
out of
5
rating by Phyllis Campagna
"The agent I worked with, Kat, was efficient, knowledgeable, friendly, and interested in me as a person. Thank you for your helpfulness!"
We responded:
"Thank you, Phyllis! I'm so happy to hear that Kat provided you with such efficient and friendly service. Our team is dedicated to making sure you feel valued and well-informed. If there's anything else we can assist you with, just let us know. Thanks for choosing us!"
Rosemarie Guerrero
November 2, 2025
5
out of
5
rating by Rosemarie Guerrero
"It was very easy to speak with Cesar and all the employees from this frim"
We responded:
"Thank you, Rosemarie! I'm happy to hear that Cesar and the team made your experience smooth and easy. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Jason Baines
November 1, 2025
5
out of
5
rating by Jason Baines
"My insurance agent was Steve R, he contacted me shortly after I filled out an online quote. He made sure he found me the best car insurance policy available. I was really happy that he allowed me to think about the quote for a few days, and wasn't overly aggressive with making a sale. Lastly, I appreciate that he answers the phone!! Being available means a lot, Thanks Steve! and thanks State Farm, I'm happy to be a part of the family. JB"
We responded:
"Thank you for your review, Jason! I'm glad to hear that Steve provided you with such attentive service and helped you find the right car insurance policy. It's great to know that his approach made you feel comfortable and valued. We appreciate having you as part of our State Farm family. Let us know if there's anything else we can do for you!"
Francesca Adams
October 28, 2025
5
out of
5
rating by Francesca Adams
"Everyone is extremely helpful & knowledgeable. It's a pleasure doing business."
We responded:
"Thank you, Francesca! I'm happy to hear that you find our team helpful and knowledgeable. It's a pleasure to have you as a valued customer. If you ever need anything, feel free to reach out!"
Cathy Marcus
October 28, 2025
5
out of
5
rating by Cathy Marcus
"Michelle Twitchell has been my agent and my families for many years. Her staff is always a pleasure to deal with. Always kind and caring about my needs"
We responded:
"Cathy, thank you for your wonderful feedback! I'm so happy to hear that you and your family have had such positive experiences with our team. We truly value your trust and are committed to providing kind and caring service. If you ever need anything, feel free to reach out!"
Dave Scott
October 28, 2025
4
out of
5
rating by Dave Scott
"Very pleasant"
We responded:
"Thank you for letting us help with your insurance ! "
Keith Cody
October 28, 2025
5
out of
5
rating by Keith Cody
"Everything went very smooth and I'm very happy"
We responded:
"Thank you, Keith! I'm glad to hear that everything went smoothly and that you're happy with our service. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
Gregory Doran
October 28, 2025
5
out of
5
rating by Gregory Doran
"Was in a bind with my registration and Caesar saved my day. Great agent kind and very understanding. Very knowledgeable I enjoyed the conversation"
We responded:
"Thank you for your enthusiastic recommendation, Gregory! I'm thrilled Blair's energy and helpfulness made your experience awesome! We're grateful for your kind words and look forward to assisting you further with your insurance needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Zaid Siddiqui
October 28, 2025
5
out of
5
rating by Zaid Siddiqui
"Cesar Casas was great to work with! Needed a quick turnaround time on getting rental insurance and he got back to me the same day and helped me get what I needed!"
We responded:
"Zaid, thank you for your feedback! I'm happy to hear that Cesar provided you with prompt and effective service for your rental insurance needs. Our team is dedicated to ensuring a smooth experience for our customers. If you have any more questions or need further assistance, feel free to reach out!"
Sue Klaver
October 28, 2025
4
out of
5
rating by Sue Klaver
"I just finished switching to State Farm. The main reason was the agent,Blair. He talked to me about switching 6 months ago,and must have ESP,because I was seriously thinking about leaving my current insurance. I remembered him because he was courteous and so patient explaining everything to me. With all the problems with customer service these days, he stands out. I would highly recommend him to prospective customers. Sue Klaver."
We responded:
"Thank you for your feedback, Sue! I'm glad to hear that Blair made such a positive impression with his courteous and patient service. We appreciate your recommendation and are happy to have you with us at State Farm. If you have any questions or need further assistance, feel free to reach out!"
Alexis Marckess
October 24, 2025
5
out of
5
rating by Alexis Marckess
"Inez helped me tremendously with my flood claim. She was patient, kind, understanding and informative. The comfort I have received so far has been enormous. Very glad I have Inez and the team to help guide me through this time. Cesar spoke with me about my insurance policies and educated me on my coverage and available options to maximize my dollar. I am very grateful for their expertise and time to help me navigate through my policies."
We responded:
"Alexis, I'm pleased to hear that Inez provided you with tremendous help during your flood claim. Her patience, kindness, and informative guidance are truly appreciated. We're grateful to have Inez and our team supporting you through this challenging time. Thank you for sharing your positive experience! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Sue Kenny
October 23, 2025
5
out of
5
rating by Sue Kenny
"Spoke with Kat who was a great help in updating insurance. Very pleasant and easy to work with during this process."
Afroze Rahman
October 21, 2025
5
out of
5
rating by Afroze Rahman
"Great service I got from Kat , it was easy to work with her and I am happy for the quote I received."
Balakrishna T
October 18, 2025
5
out of
5
rating by Balakrishna T
"It was a great pleasure and experience talking to Karry Tadros. He helped me switch from Progressive to State Farm, offered the best advice and answered all my questions patiently and lowered my rates getting me extra coverage as well. Helped me with cancelling the current plan with progressive. He has immense knowledge, detail oriented and patience to deal with customers. Never has such a nice experience with a sales man in the past. I would recommend reaching out to Karry for auto insurance."
We responded:
"Thank you, Balakrishna, for sharing your experience! I'm delighted to hear that Karry provided such excellent service and made your transition to State Farm smooth and beneficial. It's wonderful to know he was able to assist with your needs and offer valuable advice. If you have any more questions or need further assistance, feel free to reach out anytime!"
William Schumacher
October 18, 2025
5
out of
5
rating by William Schumacher
"Working with Steve was simplicity itself; he made the entire process brief and effortless - I cannot recommend Steve and Michelle’s office more highly!"
We responded:
"Thank you for your review, William! I'm happy to hear that Steve made the process so smooth and easy for you. Our office is committed to providing seamless experiences for our customers. If you need anything else, feel free to reach out!"
Oscar Gomez
October 17, 2025
5
out of
5
rating by Oscar Gomez
"I reached out to Michell Twitchell to set up my car insurance and she was great. Not only got me a good price for my car’s insurance but she also got me a good deal on my home insurance. So glad I found her and I highly recommend her and her staff"
We responded:
"Oscar, thank you for your wonderful feedback! I'm happy to hear that Michelle was able to assist you with both your car and home insurance needs. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Christine Lomnicky
October 17, 2025
5
out of
5
rating by Christine Lomnicky
"Karry took care of me over the phone to switch my policies after my divorce. Everything was seamless."
We responded:
"Christine, thank you for sharing your experience! I'm happy to hear that Karry was able to assist you smoothly with your policy changes. If you have any more questions or need further assistance, feel free to reach out!"
Michael Thorson
October 17, 2025
5
out of
5
rating by Michael Thorson
"Best insurance company I've ever had in all my year's of driving experience. My advice choose this company"
We responded:
"Thank you, Michael! I'm happy to know that you've had such a positive experience with our office. Your recommendation means a lot to us. If you ever need anything, feel free to reach out!"
Lori Buss
October 16, 2025
5
out of
5
rating by Lori Buss
"I worked with Steve Roldan. It was truly refreshing to engage with someone who felt more like a person than a robotic agent. He gave me expert guidance and was able to find me a solution that fit my budget perfectly."
Lorenzo
October 16, 2025
5
out of
5
rating by Lorenzo
"Blair was very informative about all my options and also took time to breakdown my policy in a way that I can understand what I’m getting. Not only that but he helped me save a great deal of money. Queue the jingle!!"
We responded:
"Thank you for your review, Lorenzo! I'm happy to hear that Blair provided you with clear information and helped you understand your policy. It's great to know he also assisted in saving you money. We appreciate your feedback and are here if you need anything else!"
Lynn Mandarino
October 15, 2025
5
out of
5
rating by Lynn Mandarino
"I had a great experience with Cesar, he was very patient and professional going over my policy and answered questions I had. Thank you"
We responded:
"Thank you for the five-stars, Lynn! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Dean Harper
October 15, 2025
5
out of
5
rating by Dean Harper
"I’ve been shopping for lower prices for my vehicles, Steve did great for me and lowered my premiums a lot, I’m very happy with my experience."
We responded:
"Thank you, Dean! I'm delighted to hear that Steve was able to help you find lower premiums for your vehicles. Your satisfaction is important to us, and we're glad you had a positive experience. If you have any more questions or need further assistance, feel free to reach out anytime!"
Maris Pope
October 14, 2025
5
out of
5
rating by Maris Pope
"I’m brand new to State Farm and Blair was extremely helpful in getting me set up. He made it very easy and it didn’t take long at all. He left me with a very positive feeling about becoming a State Farn customer."
We responded:
"Maris, thank you for sharing your experience! I'm glad Blair could assist you in getting set up smoothly and efficiently. It's wonderful to know you feel positive about joining State Farm. If you have any questions or need further assistance, our office is here to help. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Fred Atwood
October 14, 2025
5
out of
5
rating by Fred Atwood
"Fast, friendly, with excellent pricing is what you get here. Highly recommend them!"
We responded:
"Fred, thank you for your wonderful review! We're happy you found our service fast, friendly, and well-priced. Your recommendation means a lot to us. If you need any further assistance, we're here to help. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"