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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brenda Erby

May 9, 2025

5  out of  5
rating by Brenda Erby
"James Varisse is professional, knowledgeable and pleasant. I thank him for the outstanding service. BE"
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Tina-Marie Lorden

May 9, 2025

5  out of  5
rating by Tina-Marie Lorden
"I cannot talk enough about how much my family saved from switching to Statefarm. No, like about 3,000 a year with just 1of the 3 cars on our policy. AMAZING Every employee I have spoke with has been very friendly and helpful. Glad I switched to Statefarm"
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Beverly Mercer

May 8, 2025

5  out of  5
rating by Beverly Mercer
"Got me a better deal then what I had so thank u so much Blair"
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Paul Workman

May 5, 2025

5  out of  5
rating by Paul Workman
"Blair is a great guy to do business with... Professional, Knowledgeable, and very Friendly. I'm happy he responded to my initial inquiry about State Farm Insurance Thank You very much, Blair! I appreciate You!!!"
We responded:
"Thank you Paul for your kind words ! Blair is a great asset to our team !"
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Christoph Oettinger

May 1, 2025

4  out of  5
rating by Christoph Oettinger
"We received an invoice for our homeowners policy stating that we owed a balance. This is highly unusual as it is always done by our mortgage holder. We contacted Catalina at Michelle Twitchell’s office. She listened to the issue and then stated that she’d contact our mortgage holder and get back to us. Not only did she find out that the mortgage company had made a typo on the payment, but she was able to do so quickly."
We responded:
"You taking time to let us know how happy you are means alot . Thank you !!"
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Sandie A Norman Ministries

April 30, 2025

5  out of  5
rating by Sandie A Norman Ministries
"I usually don’t do reviews but I had such an amazing experience with Agent Mitchell Twitchell. She took her time to explain my policy and options for insurance. I was able to save money and I was able to get better policies for my family. I am thankful that we are covered by Statefarm and would definitely recommend Michelle."
We responded:
"Sandie I’m so glad you are happy with our services . We are always happy to help !"
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Alex Derderian

April 30, 2025

5  out of  5
rating by Alex Derderian
"I've been with Michelle's office for several years. Her office is professional and the rates are competitive. Melanie is quick to respond to questions. Overall an excellent experience."
We responded:
"Hi Alex ! I hope you’ve been great ! It’s time to get out that bike ! Thank you for taking the time to let me know about Melanie . Take care !"
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Isidro Rodriguez

April 25, 2025

5  out of  5
rating by Isidro Rodriguez
"Michelle Twitchell State Farm is great, I have been working with Catalina who was very helpful and professional, much appreciated. I highly recommend doing business with this location"
We responded:
"Thank you, Isidro, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear that our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Karen, who make sure that our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
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Larry Drish

April 24, 2025

5  out of  5
rating by Larry Drish
"James was very helpful today on advising me on Insurance options. James helped answer my questions. James ALWAYS is very helpful. Office personnel always very professional and caring. Laurance Drish"
We responded:
"Hi, Larry! Thank you for the shoutout for Craig! He is a vital part of the team and we appreciate how much he cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
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Jack Lambert

April 24, 2025

5  out of  5
rating by Jack Lambert
"They were really nice. Help me with all my questions. I really appreciate it."
We responded:
"Thank you so much Jack . We really appreciate it !!"
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Yesi N

April 23, 2025

5  out of  5
rating by Yesi N
"Blair was professional, helpful and informative as I made the switch to State Farm. Recommend!"
We responded:
"I appreciate you letting us know about our experience. We really try to educate our clients and customize their insurance portfolio to their specific needs . Please let us know if we can assist in any way ."
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bubblie111

April 19, 2025

5  out of  5
rating by bubblie111
"Blair was super great! I'm switching insurance and he made the process extra smooth and easy. He was straight forward and wasn't pushy at all- Which I greatly appreciated! Super excited for my insurance journey with State Farm."
We responded:
"I will let Blair know how much you appreciate him . I’m so glad you are happy !!"
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Melissa Slater

April 19, 2025

5  out of  5
rating by Melissa Slater
"Blair was amazing to work with. He was patient and answered all my questions. Made the process of getting coverage painless. So happy to have the peace of mind that my insurance is in good hands with this agency."
We responded:
"Thank you for letting us know Melissa ! Have an awesome week !!"
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Nancy Adams

April 15, 2025

5  out of  5
rating by Nancy Adams
"Blair was very knowledgeable and patient with my questions. We're leaving Country Financial & going to have State Farm cover my 3 cars, 3 divers & our home to save! Thank you, Blair, for knowing your stuff!"
We responded:
"We are so happy you trusted us to help your family. I’m so glad you are happy . Please let us know if you need anything else ."
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Hannah Lucas

April 13, 2025

5  out of  5
rating by Hannah Lucas
"Blair was so professional and nice! I switched from Progressive to State Farm for my car insurance and will be staying with them for good! Thank you for your advice and great price!!"
We responded:
"Thank you so much Hannah for letting us know ! Have a great day !"
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Bernie Barron

April 11, 2025

5  out of  5
rating by Bernie Barron
"Just called them. The staff are always available to help out. The staff at this office are. very knowledgeable on all things insurance. Mark assisted me today and was very helpful😊"
We responded:
"Thanks for the kind words, Bernie! We’re happy to hear Karen was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Brendon McCormack

April 10, 2025

5  out of  5
rating by Brendon McCormack
"Blair was friendly, professional, and took care of my new policy in a timely fashion."
We responded:
"Thank you Brendon for the great review!"
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Linda Aimers

April 8, 2025

5  out of  5
rating by Linda Aimers
"We have great service from this agent. Mark does a great job of reviewing your coverage and making helpful recommendations."
We responded:
"Linda, we are thrilled to hear about your positive experience with Inez and the team at our agency. Providing excellent service and meeting our customers' needs is our top priority. Thank you for acknowledging Inez's dedication and efficiency in handling your requests. We appreciate your kind words and look forward to continuing to serve you. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
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Kurt Miller

April 2, 2025

5  out of  5
rating by Kurt Miller
"Steve was a big help, patiently listening and answering my technical questions. I ended up satisfied that State Farm had the auto and Home Owner insurance coverage I needed at a reasonable rate."
We responded:
"Thanks Kurt ! Steve is great! I appreciate you letting us know !"
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Tajuana Sullivan

April 1, 2025

5  out of  5
rating by Tajuana Sullivan
"Colin was very helpful and Patient. I was upset because I saw that my insurance had gone up and didn’t understand why. Colin explained to why my premium was higher than last month and then he also surprise me by letting me know that my insurance was going down. He put me at ease and I like that in the company that put your customers first. Thank you."
We responded:
"Thank you, Tajuana, for sharing your experience! I'm delighted to hear that Colin was able to assist you with patience and clarity. It's wonderful to know he helped ease your concerns and provided good news about your insurance. We truly value putting our customers first and are here for any future questions or needs you may have."
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MLB SYS

April 1, 2025

5  out of  5
rating by MLB SYS
"I am quite pleased with the service that this State Farm agency offers. Special thanks to Inez and Colin for their time, knowledge, and responsiveness. Colin was very courteous."
We responded:
"Thank you for the amazing review. Karen is a great asset to our agency and we are so glad to hear that she provided wonderful service."
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Erin Miller

April 1, 2025

5  out of  5
rating by Erin Miller
"I am always pleased with the service I receive from the insurance agency. They're are always friendly, helpful and informative . Thank you so much. 😊"
We responded:
"Erin, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Kathy R

March 27, 2025

5  out of  5
rating by Kathy R
"Blair was a real pleasure to work with. He is knowledgeable, honest and made me feel comfortable when asking odd questions :) You are lucky to have him on your team!"
We responded:
"Thank you, Kathy, for sharing your experience! I'm happy to hear that Blair was able to provide knowledgeable and honest service while making you feel comfortable. We're grateful to have him as part of our team. If you have any more questions or need assistance in the future, feel free to reach out!"
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Patrick Paparella

March 14, 2025

5  out of  5
rating by Patrick Paparella
"Blair was a pleasure to work with he made the process a breeze for me. Highly recommend!"
We responded:
"Thank you, Patrick, for your wonderful feedback! I'm delighted to know that Blair made the process so easy for you. Your recommendation means a lot to us. If you ever need assistance in the future, feel free to reach out!"
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Tommy

March 13, 2025

5  out of  5
rating by Tommy
"Blair was polite, a clear communicator and very helpful. True professional"
We responded:
"Thanks, Tommy, for your great feedback! I'm happy to hear that Blair gave you professional and helpful service. If you have any questions or need more help, just contact our office!"