State Farm® Insurance Agent Michelle Twitchell
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jahid Emon
July 24, 2026
"Maria was very patient and took the time to understand my needs. She listened carefully to my requirements and helped me find the most suitable package. I really appreciated her professionalism and excellent customer service."
S Pa
July 24, 2026
"Thanks, Kat, for all your help/advice for my Auto Insurance and for the great customer service!!!"
"Thank you, S Pa! I'm glad to hear that Kat provided you with helpful advice and great customer service for your auto insurance. We appreciate your feedback and are here if you need anything else!"
Ryan
July 23, 2026
"Great experience and service. Definitely helped me move from a situation were I could save more and got more benefits from it."
"Ryan, thank you for taking the time to leave us a review! I'm happy to hear that you had a great experience and found our service helpful. It's wonderful that we could assist you in finding more benefits and savings. We're always here if you need anything else!"
Claire Lomax
July 23, 2026
"Spoke to Blair to get all my insurance set and figured out. He was great to talk to, very friendly!"
Solanke Olabosipo
July 20, 2026
"Blair Addressed all our needs and concern, looked for all possible means to help us save it was a no brainer than to go with State Farm. Thanks to the team."
"Solanke, thank you for taking the time to leave us a review! I'm happy to hear that Blair was able to address your needs and find ways to help you. We're grateful to have you with us. Let us know if we can help with anything else!"
Lucero Ferreyra
July 11, 2026
"Un servicio excelente"
"¡Gracias por tu reseña, Lucero! Me alegra saber que estás satisfecha con nuestro servicio. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
Steve Gordon
July 10, 2026
"Very friendly and went over everything being a new customer thoroughly. Asked me if I ever need anything to reach out. Excellent customer service."
"Thank you, Steve! I'm happy to hear that you felt welcomed and well-informed as a new customer. Providing excellent customer service is important to us, and we're glad you had a positive experience. Feel free to reach out if you need anything else!"
Lulu Lava
July 8, 2026
"Great customer service, very attentive and helpful with all my questions and concerns. Jackie Stiles was great!!"
Stephanie Zito
July 7, 2026
"Dealing with this State Farm team-specifically Caesar and Kat Kovarik has made dealing with my insurance issues/questions a lot easier than past reps! I appreciate you team!"
Maris Pope
July 7, 2026
"I’m so pleased with the help I received from Nicoli today. He took complete care of my concern. He really had my back. Thanks State Farm."
"Maris, thank you for sharing your experience! I'm glad Blair could assist you in getting set up smoothly and efficiently. It's wonderful to know you feel positive about joining State Farm. If you have any questions or need further assistance, our office is here to help.
- Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Rosemarie Guerrero
July 7, 2026
"All the employees are great"
"Thank you, Rosemarie, for your fantastic rating! I'm happy to know that you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
Marjorie Edwards
July 6, 2026
"Very helpful and friendly, great service."
"Thank you for the five-star review, Marjorie! We appreciate you!"
Crissie J
July 3, 2026
"Sherrill was knowledgeable, professional, and wonderful to work with. What I love most was that she wasn't pushy at all! She gave me options for an expiring life policy, sent the information, but didn't follow-up incessantly. I reached back out to her when I was ready, in a timely manner, and she quickly got it all put together for me to finalize and sign. What a refreshing experience!!"
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Alex Stone
July 2, 2026
"Spoke with Kat today she was very helpful and efficient with setting up my policy I had a great experience"
"Thank you, Alex! I'm glad to hear that Kat was able to assist you efficiently and make setting up your policy a great experience. We appreciate your feedback and are here if you need anything else!"
Nina Crespo
July 1, 2026
"Sherrill, you have gone over and beyond. Your expertise is amazing. Thank you for making us feel at home with all of our concerns! You ROCK!"
margarita Patmore
June 29, 2026
"Ashley was absolutely wonderful! Very knowledgeable, patient and helpful! Thank you, Ashley for helping me figure out what my home insurance covers!"
Brian Mattura
June 29, 2026
"Sherrill was so helpful and knowledgeable about State Farm’s processes , I recommend her to anyone looking to use State Farm’s investment services."
"Thank you, Brian! I'm glad to hear that Sherrill was able to assist you with her expertise. We appreciate your recommendation and are here to help with any of your insurance needs. Feel free to reach out if you need anything else!"
Mike O'Brien
June 29, 2026
"Have been with Michelle Twitchell's office for nearly a decade and have had nothing both positive experiences. Most recently I called their office and spoke with Sherrill who was able to add insurance for a new automobile to our policy within just a few minutes. She was pleasant and articulate and I couldn't have asked for a better experience!"
Dawn Menendez
June 29, 2026
"Kat,was wonderful to work with."
"Dawn, thank you for taking the time to leave us a review! I'm glad to hear that Kat was wonderful to work with. We always aim to provide the best service possible. Feel free to reach out if you need anything else!"
Anil Patel
June 29, 2026
"Good"
"Anil, thank you for the 5 stars! I'm glad to know you had a positive experience with our office. Let us know if we can help with anything else!"
Gosia Kochanski
June 25, 2026
"Jackie provides the kind of customer service i love: quick, efficient, very friendly and informative. She managed to provide what i needed in less than 6 minutes! it was a pleasure to talk to her and it is been great to work with this agency!"
"Gosia, thank you for taking the time to leave us a review! I'm happy to hear that Jackie provided you with quick and friendly service. It's great to know she was able to assist you efficiently. We're glad to have you with us. Let us know if we can help with anything else!"
Nona Lindsey
June 24, 2026
"Agent Cesar was great and knowledgeable of what life insurance will be beneficial for me and my children and grandchildren. Thank you"
"Nona, thank you for taking the time to leave us a review! I'm happy to hear that Cesar was able to provide you with the information you needed about life insurance for your family. We appreciate your trust in us. Feel free to reach out if you need anything else!"
Angela Spilotro
June 24, 2026
"Nickoli and Jackie have Excellent Customer Service 😊😊😊😊"
"Angela, thank you for taking the time to leave us a review! I'm happy to hear that Nickoli and Jackie provided you with excellent customer service. We’re grateful to have them on our team. Feel free to reach out if you need anything else!"
Brian Nichols
June 23, 2026
"They are nothing but money collectors . Had a fire no calls .questions were not answered"
"Thank you for your feedback, Brian. I'm sorry to hear about your experience and the lack of communication during such a difficult time. Please reach out to our office directly so we can address your concerns and assist you further."
Koshina Almon
June 22, 2026
"Im so glad I called Statefarm back. They gave me a great quote on renters, auto, and life insurance. Thank you so much Karry Tadros and team. I went through a lot with previous smaller insurance companies. Carry you're awesome."
"Koshina, thank you for taking the time to leave us a review! I'm happy to hear that you received a great quote on your renters, auto, and life insurance. It's wonderful to know that Karry and the team could assist you after your experiences with other companies. We're always here if you need anything else!"