State Farm® Insurance Agent Michelle Twitchell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brenda Fadul
October 5, 2024
5
out of
5
rating by Brenda Fadul
"Steve is so helpful and professional. Answered all my questions. Excellent service!"
We responded:
"Hi Brenda, Steve is a valued member of our team, and I'm glad he was able to assist you so effectively. We appreciate your kind words and are happy you received excellent service. If you have any more questions or need further assistance, we're here to help! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Chuck Schroeder
October 4, 2024
5
out of
5
rating by Chuck Schroeder
"My concern was handled quickly and professionally by Melanie. The rate for my car insurance had increased dramatically and as you can imagine I was not happy. After reviewing multiple options i settled on a change that i could live with given the age of my vehicle. In the future it would be nice if renewals came with a minimum of three possible solutions for us to review and analyze right on the policy notice. Thanks for your patience Melanie and keep up the good work. Chuck S."
We responded:
"Chuck, I'm glad Melanie could assist you promptly and professionally with your auto insurance concerns. We appreciate your feedback about providing multiple renewal options and will certainly consider it for future improvements. Your patience and understanding are valued, and we're always here to help with any future needs. Thanks for your kind words and support! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Jamie Eads
October 3, 2024
5
out of
5
rating by Jamie Eads
"Steve was knowledgeable, professional, and personable."
We responded:
"Jamie, thank you for your wonderful review! I'm glad to hear that Steve was able to provide you with knowledgeable, professional, and personable service. We appreciate your feedback and look forward to assisting you with any future needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
VALENTIN LIBINSON
October 3, 2024
5
out of
5
rating by VALENTIN LIBINSON
"Friendly, professional, prompt action. I am very pleased doing business with Melanie."
We responded:
"Valentin, Thank you for your wonderful review! I'm glad to hear that Melanie provided you with friendly, professional, and prompt service. We appreciate your business and look forward to assisting you with any future needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Ozair Ahmad
October 3, 2024
5
out of
5
rating by Ozair Ahmad
"Had an extremely pleasant experience with this team and their prompt responses and bias for action. Highly recommend to everyone!"
We responded:
"Ozair, I'm glad you had such a pleasant experience with our team! We strive to provide prompt responses and take action quickly. Your recommendation means a lot to us. If you ever need further assistance, we're here to help! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Ricky LeFlore
October 3, 2024
5
out of
5
rating by Ricky LeFlore
"Great response, attention to detail, patience and service all spot on. Steve was knowledgeable and courteous as well. Great job! Thank you State Farm."
We responded:
"Ricky, thank you for your wonderful feedback! I'm glad to hear that Steve provided knowledgeable and courteous service. We strive to offer detailed and attentive support to all our clients. If you need any further assistance, don't hesitate to reach out. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Danielle Bruskin
October 2, 2024
5
out of
5
rating by Danielle Bruskin
"Very helpful office! Colin was terrific and answered all my questions regarding my auto and home insurance plans; he even saved me a few dollars!"
We responded:
"Danielle, thank you for your wonderful review! I'm glad to hear Colin was able to assist you with your auto and home insurance plans and even help you save some money. We appreciate your kind words and are always here to help with any future needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Fred Atwood
October 2, 2024
5
out of
5
rating by Fred Atwood
"Fast, friendly, with excellent pricing is what you get here. Highly recommend them!"
We responded:
"Fred, thank you for your wonderful review! We're happy you found our service fast, friendly, and well-priced. Your recommendation means a lot to us. If you need any further assistance, we're here to help. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Joanne Howard
October 1, 2024
5
out of
5
rating by Joanne Howard
"Excellent service with Blair. Very pleasant and know-legible. I would refer him to friends."
We responded:
"Joanne, thank you for your wonderful review! I'm happy to hear that Blair provided you with excellent service and that you found him both pleasant and knowledgeable. Your recommendation means a lot to us. If you or your friends ever need assistance, our office is here to help! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Tina Frey
October 1, 2024
5
out of
5
rating by Tina Frey
"I have always loved working with this State Farm office, we have been with them I think since 1990!"
We responded:
"Tina, thank you so much for your loyalty and kind words! We're grateful to have had you with us for so long! It's wonderful to know you've enjoyed working with our office. If you ever need anything, we're always here to help. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Wanda Epps
September 28, 2024
5
out of
5
rating by Wanda Epps
"Colin, Agent was welcoming and patient in regards, to assisting with my vehicle, homeowners and life insurance questions and transactions. Thanks for the great service!"
We responded:
"Thanks for the kind words, Wanda! We’re happy to hear Lisa was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Michae Prete
September 28, 2024
5
out of
5
rating by Michae Prete
"Very friendly , Courteous, and fast service, and helpful if you have any questions....."
We responded:
"Thank you, Michae, for your wonderful review! I'm glad you found our service friendly, courteous, and fast. It's great to know we could help with your questions. We're always here for any future needs you might have. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Sara Spinner
September 28, 2024
4
out of
5
rating by Sara Spinner
"While Michelle has been my agent for years, I am switching agents for two reasons : I have moved and your rude employee, Inez. She needs to have better communication skills. The way she spoke to me over the phone was condescending and rude. When asked to speak to someone else her response was, “They are just going to tell you the same thing” Someone needs to teach her some people skills."
We responded:
"Thank you for bringing this to our attention, and I sincerely apologize for your experience. We always aim to provide respectful and helpful service, and I’m sorry to hear that this wasn’t the case. Your feedback regarding Inez is concerning, and I will be addressing it personally. Unfortunately, we don’t have your name or contact information in our system, or I would have reached out directly. I truly value your long-standing relationship with us and would appreciate the chance to speak with you to make this right. Please feel free to contact our office at your convenience."
Hugo Castro
September 27, 2024
5
out of
5
rating by Hugo Castro
"LISA IS ONEVOF A KIND INSURANCE AGENT. KNOWS HOWVZO TO MAKE ÜEOPLE CONFORRABLE WITH HER KINDNESS AND KNOWLEDGE OF THE BUSSINES AND MAKES IT EASIER FOR CUSTOMER TO UNDERSTAND HER AND CALLING FOR HELP IF WE DON'T UNDERSTAND INSURANCE POLICIES. SHE IS A FUTURE LEADER FOR STATE FARM.. THANK YOU !! HUGO..."
We responded:
"Thank you, Hugo, for your wonderful review! I'm glad to hear that Lisa's kindness and knowledge have made you feel comfortable and confident with your insurance needs. It's great to know she has been able to help you understand your policies better. We appreciate your kind words and look forward to continuing to assist you with any future needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Linda Aimers
September 26, 2024
5
out of
5
rating by Linda Aimers
"I only work with Inez. She really is a great attribute to Michelle Twitchell. I have great service from this agent. God bless Inez she always gets things done as you request."
We responded:
"Linda, we are thrilled to hear about your positive experience with Inez and the team at our agency. Providing excellent service and meeting our customers' needs is our top priority. Thank you for acknowledging Inez's dedication and efficiency in handling your requests. We appreciate your kind words and look forward to continuing to serve you. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
anup kumar gupta
September 26, 2024
5
out of
5
rating by anup kumar gupta
"Sure, a helping nature and knowledgeable person. I like the way she moved further to help me. I really appreciate it."
We responded:
"Wow, we are delighted to hear that you found our team to be helpful and knowledgeable, and that you liked the quote provided. We strive to offer top-notch service and valuable information to all our clients. Thank you for your positive feedback! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Donna Rosenthal
September 25, 2024
5
out of
5
rating by Donna Rosenthal
"Colin always goes above and beyond with customer service."
We responded:
"Donna, thank you for your wonderful review! I'm happy to hear that Colin consistently provides exceptional customer service. We truly appreciate your feedback and look forward to continuing to assist you with your insurance needs. If you ever need anything, don't hesitate to reach out! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
David Harris
September 24, 2024
5
out of
5
rating by David Harris
"I’m pretty sure it will be five stars ,but I’ve just started my policy , but Steve was great , he had checked me out so I didn’t have to go thru with all the questions and answers again , so it made it so much better cause I had talked to a couple different companies that gave me a quote , then would figure out ways to raise it , but he put the work into it then contacted me and I confirmed what he already knew and he stuck to his quote , and it took minutes instead of hours , thank you Steve and now that I think about it, I went back and made it five stars cause it is , thanks"
We responded:
"David, thank you for updating your review to five stars! I'm glad to hear that Steve made the process smooth and efficient for you. It's wonderful that he could save you time and stick to the original quote. We appreciate your trust and are here for any future needs or questions. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Isidora Stojanovic
September 23, 2024
1
out of
5
rating by Isidora Stojanovic
"I would give zero star if I could. Michelle is never answering the phone. She has never returned one of my calls and the employees are so unknowable. I spoke with Ines and she gave me the wrong information. After receiving my bill and calling her, she admitted she made a mistake and all she said was “We can’t do anything “. That’s not how you treat your clients. If you make a mistake, you should take care of it. So unprofessional!!!"
We responded:
"Thank you, Isidora, for your kind review. I'm glad to hear that Anez was able to assist you with politeness, patience, and knowledge. We appreciate your feedback and look forward to helping you with any future needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
JAMES FENN
September 22, 2024
5
out of
5
rating by JAMES FENN
"Inez Macias helped us update our insurance with Michelle Twitchell’s office last Friday. She was helpful, kind, and prompt. Thanks for your help Inez."
We responded:
"Thank you, James, for your wonderful review! I'm glad to hear that Inez was able to assist you with updating your insurance. Her helpfulness, kindness, and promptness are qualities we value greatly in our team. If you have any further questions or need assistance in the future, feel free to reach out to our office. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Jack Elk
September 18, 2024
5
out of
5
rating by Jack Elk
"Lisa knows how to get things done with her company. Go State Farm! Be safe out there!"
sherrie chatmon
September 18, 2024
5
out of
5
rating by sherrie chatmon
"Great experience! Thanks for your help."
We responded:
"Thank you, Sherrie! I'm glad you had a great experience with us. We appreciate your feedback and are always here to help with any future needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Jeff Dellamano
September 17, 2024
5
out of
5
rating by Jeff Dellamano
"Michelle Twitchell’s agency is second to none. They always take such good care of me, when I need a COI or have a question about my policy. I would highly recommend them. I believe they’re probably the best State Farm Agency in Illinois."
We responded:
"Jeff, thank you so much for your kind words and recommendation! I'm glad our team has been able to assist you with your COI needs and policy questions. We strive to provide the best service possible, and it's wonderful to know you feel well taken care of. If you ever need anything else, don't hesitate to reach out. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
TED GREENLEES
September 16, 2024
5
out of
5
rating by TED GREENLEES
"I called the office as I needed to change my payment due date. Lisa answered the phone and I explained to her what I needed done and while on the phone she changed my payment date. Thank you Lisa!"
We responded:
"Ted, It is always a pleasure to hear about the exceptional service provided by Lisa! We are delighted to know that she was able to assist you with changing your payment due date promptly. Thank you for sharing your positive experience with us! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Stephanie Parker
September 13, 2024
5
out of
5
rating by Stephanie Parker
"Lynn was such a pleasure to work with!"
We responded:
"Stephanie, thank you for your wonderful review! I'm happy to hear that Lynn made your experience enjoyable. We appreciate your feedback and look forward to assisting you with any future needs. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"