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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gelai Lopez

Gelai Lopez

January 7, 2025

5  out of  5
rating by Gelai Lopez
"Great experience working with Blair to get me all set up quickly with as best of a rate as possible."
We responded:
"I'm glad to hear you had a great experience with Blair, Gelai! It's wonderful to know that you were set up quickly and received a competitive rate. If you have any more questions, feel free to reach out to our office."
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Rachel Munang

January 5, 2025

5  out of  5
rating by Rachel Munang
"They are always there when I need them"
We responded:
"Thank you, Rachel, for your kind words! I'm glad to know that our team has been there for you whenever you needed us. If you have any questions or need further assistance, feel free to reach out anytime."
Profile photo of Steve Cole

Steve Cole

January 3, 2025

5  out of  5
rating by Steve Cole
"I have had statefarm since the first day I had my license at 16 years old. 30 years later, I still rely on them for my auto and home insurance needs. Michelle Twitchell's team is always professional and works quickly to help me no matter what the situation is. Yearly reviews make sure that my coverage is appropriate to my needs and what I can afford. I have no reason that I would not recommend them for any of your insurance needs."
We responded:
"Steve, thank you so much for your kind words and your loyalty. Annual reviews are an important part of what we do for all of our clients. Life happens and things change. Take care and stay healthy."
Profile photo of Chris Born

Chris Born

January 3, 2025

5  out of  5
rating by Chris Born
"Michelle's office is wonderful to work with. They absolutely want give you the best service and care they possibly can. Michelle's also has some of the best people working for her, such as Melanie who goes above and beyond for the clientele! I would recommend this office over and over for the care and dedication they have provided to me and my family. Great job Michelle, Melanie and everyone else at the office!"
We responded:
"Thank you, Chris, for your kind words! I'm glad to hear that our office has been able to provide you and your family with the care and dedication you deserve. Melanie and the rest of the team truly appreciate your recognition of their efforts. We're here for any other insurance needs or questions you might have."
Profile photo of Rassi

Rassi

December 31, 2024

5  out of  5
rating by Rassi
"Steve is great and I’m happy to be back with a reputable agency as State Farm! Even though I switched, the other company rates kept going up. State Farm gave me a better rate and Steve took the time to answer questions for different potential autos I may purchase in the future. Thanks Steve!"
We responded:
"Thank you for sharing your experience, Rassi! I'm glad to hear that Steve provided you with excellent service and helped you find a better rate. It's wonderful to have you back with us. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Profile photo of Karen K

Karen K

December 30, 2024

5  out of  5
rating by Karen K
"Prompt response with details addressing questions to auto coverage options."
We responded:
"Thank you, Karen, for your wonderful feedback! I'm glad that our prompt response and detailed information about coverage options met your needs. If you have any more questions or need further assistance, feel free to reach out anytime."
Profile photo of Bao Xiong

Bao Xiong

December 30, 2024

4  out of  5
rating by Bao Xiong
"I have been loyal to my previous insurer for decades but yet rates kept climbing. I decided it was time to look elsewhere and found State Farm. Blair was very helpful in finding me a much better rate. I’m very satisfied. Thank you."
We responded:
"Thank you, Bao, for sharing your experience! I'm glad Blair was able to assist you in finding a more favorable rate. We're happy to have you with us at State Farm. If you have any questions or need further assistance, please feel free to reach out."
Profile photo of Justin Thomas

Justin Thomas

December 28, 2024

5  out of  5
rating by Justin Thomas
"Such an awesome experience from the initial quote to becoming a State Farm customer! Melanie was so nice and patient. She was extremely helpful and professional, also very knowledgeable. Can’t say enough great things about this State Farm office."
We responded:
"Thank you, Justin, for sharing your experience! I'm glad to hear that Melanie provided such helpful and professional service. Your kind words about our office mean a lot to us. If you have any questions or need further assistance, feel free to reach out anytime."
Profile photo of Jodi Frye

Jodi Frye

December 24, 2024

5  out of  5
rating by Jodi Frye
"Blair at State Farm was very friendly & helpful. He was able to cut my car insurance rate by over half of what I was paying at Progressive. With the same coverage as my last policy. Thanks Blair."
We responded:
"Thank you, Jodi, for sharing your experience! I'm happy to hear that Blair was able to assist you and significantly reduce your insurance rate while maintaining the same coverage. We appreciate your trust in our team. If you have any questions or need further assistance, feel free to reach out anytime."
Profile photo of Carlos Durand

Carlos Durand

December 23, 2024

5  out of  5
rating by Carlos Durand
"Great experience working with Steve to get me all set up quickly with as best of a rate as possible!! Appreciate the help."
We responded:
"I'm happy to hear about your positive experience with Steve, Carlos! It's wonderful to know he was able to assist you efficiently and find a great rate. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us!"
Profile photo of Charles Deans

Charles Deans

December 23, 2024

5  out of  5
rating by Charles Deans
"Melanie was very helpful and completed the changes in just a couple of minutes. Very pleased with the experience."
We responded:
"Thank you, Charles, for sharing your experience! I'm happy to hear that Melanie was able to assist you efficiently. We appreciate your feedback and are here to help with any future needs you may have."
Profile photo of Much Needed Joe

Much Needed Joe

December 23, 2024

5  out of  5
rating by Much Needed Joe
"Mark"
We responded:
"Thank you, Joe! We're grateful for your 5-star rating. If you ever have any questions or need assistance, feel free to reach out to our office."
Profile photo of JoseMartin Estrada

JoseMartin Estrada

December 21, 2024

4  out of  5
rating by JoseMartin Estrada
"Thanks to Melanie for the good actitud and efficiency, patient and care to help me, to solve my question"
We responded:
"JoseMartin, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Profile photo of Maria Batka

Maria Batka

December 20, 2024

5  out of  5
rating by Maria Batka
"Colin is a pleasure to speak with...very friendly and helpful... Everyone I've dealt with at michelle twitches office was always very helpful and friendly...."
We responded:
"Thank you, Maria, for sharing your experience! I'm glad to hear that Colin and the rest of our team have been friendly and helpful. We truly appreciate your kind words and are here to assist you with any future needs. Feel free to reach out anytime!"
Profile photo of LaShunta Smith

LaShunta Smith

December 19, 2024

5  out of  5
rating by LaShunta Smith
"My experience with Colin was professional. He was able to take care of the adjustments needed with my policy. Thank you Statefarm."
We responded:
"Thank you, LaShunta, for sharing your positive experience! I'm glad Colin was able to assist with your policy adjustments. We appreciate your trust in State Farm and are here for any future needs or questions you may have. Have a wonderful day!"
Profile photo of Roberto

Roberto

December 19, 2024

5  out of  5
rating by Roberto
"Excellent service and professionalism!"
We responded:
"Thank you, Roberto! I'm glad you appreciated the service and professionalism. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Florin Matei

Florin Matei

December 19, 2024

5  out of  5
rating by Florin Matei
"Best Representative, Mark thank you."
We responded:
"I'm glad to hear that Mark provided you with excellent service, Florin! We truly appreciate your feedback and are grateful to have Mark as part of our team. If you have any questions or need further assistance, feel free to reach out to our office."
Profile photo of Leon Ragsdale

Leon Ragsdale

December 18, 2024

5  out of  5
rating by Leon Ragsdale
"THANK YOU BLAIR! Very cool person, a hustler, and very knowledgeable about his job. He was very accommodating and had the upmost patience with me and my busy schedule!! I’m not to savy with the computers, so to be able to deal with someone like me may be nerve wrecking. He does it with a smile. Thanks State Farm for having him on your team! We need good people like that around!"
We responded:
"Thank you, Leon, for sharing your experience! I'm delighted to hear that Blair was able to assist you so effectively. His dedication and patience truly make a difference, and we're grateful to have him on our team. If you ever need further assistance or have any questions, please don't hesitate to reach out!"
Profile photo of Rick Puno

Rick Puno

December 14, 2024

5  out of  5
rating by Rick Puno
"Colin was polite, nice and very helpful..."
We responded:
"Thank you for the five-stars, Rick! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of James Deitche

James Deitche

December 12, 2024

5  out of  5
rating by James Deitche
"Very pleasant. Very helpful"
We responded:
"Thank you, James! I'm happy to know you had a pleasant experience with us. We're always here to help with any future needs or questions. Looking forward to assisting you again!"
Profile photo of Bernie Gonzalez

Bernie Gonzalez

December 11, 2024

5  out of  5
rating by Bernie Gonzalez
"Very professional experience, by Melanie Walchli. Helping me with reviewing our home owners insurance policy. Thank you, Bernie Gonzalez"
We responded:
"Thank you for taking the time to leave us a review, Bernie! Our State Farm office in Bartlett would be nothing without policyholders like you!"
Profile photo of Deysi Air Mechanical

Deysi Air Mechanical

December 11, 2024

5  out of  5
rating by Deysi Air Mechanical
"It's always great to work with Karen Sampeirie! She's very professional and efficient. We get help from her almost every week. She's always available and ready to take care of all our needs. Thank you. Karen!"
We responded:
"Thank you, Deysi, for your kind words! I'm glad to know that our support has been helpful and consistent for you. It's always a pleasure to assist with your needs. Feel free to reach out anytime you need further assistance."
Profile photo of Cheryl Johnson

Cheryl Johnson

December 10, 2024

5  out of  5
rating by Cheryl Johnson
"I am new to State Farm. I'd been with my previous insurer for over a decade, but I thought it was time to review my insurance needs and do some comparisons with other companies. Blair was extremely helpful and very professional. He was also able to quote me a great rate. I'm looking forward to a long and satisfying relationship with State Farm. Thanks Blair!"
We responded:
"Cheryl, thank you for sharing your experience! We're glad you chose to review your insurance needs with us. Blair is indeed a valuable member of our team, and it's wonderful to know he provided you with such professional and helpful service. We're happy to have you with us and look forward to supporting you for many years to come. If you ever have any questions or need assistance, don't hesitate to reach out!"
Profile photo of Kayle Cunningham

Kayle Cunningham

December 7, 2024

5  out of  5
rating by Kayle Cunningham
"Extremely helpful, nice, and easy to talk to. Was very pleasant and quick and makes my life easier, and cheaper!"
We responded:
"Kayle, thank you so much for your wonderful review! I'm glad to hear that our team could make your experience pleasant and efficient. It's great to know we could help make things easier and more affordable for you. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Susan Foster

Susan Foster

December 5, 2024

5  out of  5
rating by Susan Foster
"I have with Michelle Twitchell for many years and am always treated with kindness and respect. I had a billing question today and spoke to Melanie and she resolved it quickly and very politely."
We responded:
"Susan, thank you for your kind words and for being a loyal customer over the years. I'm glad Melanie could assist you with your billing question efficiently and politely. We truly appreciate your continued trust in our office. If you ever have more questions or need further assistance, we're always here to help!"